Emotional capability, emotional intelligence, and radical change

• 成果类型: Article
• 署名作者: Huy, QN
• 署名单位: INSEAD Business School
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.2307/259085
• 发表日期: 1999
• 页码: 325-345
• 关键词: STRATEGIC CHANGE; ORGANIZATIONS; dimensions; expression; feelings; CONFLICT; eye

摘要

I present a multilevel theory of emotion and change, which focuses on attributes of emotional intelligence at the individual level and emotional capability at the organizational level. Emotional intelligence facilitates individual adaptation and change, and emotional capability increases the likelihood for organizations to realize radical change. I also present a mesolevel framework relating emotion-attending behaviors to three dynamics of change: receptivity, mobilization, and learning. These behaviors, which I: term emotional dynamics, constitute the organization's emotional capability.