A social interaction model of the effects of emotion regulation on work strain

• 成果类型: Review
• 署名作者: Côté, S
• 署名单位: University of Toronto
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/amr.2005.17293692
• 发表日期: 2005
• 页码: 509-530
• 关键词: ORGANIZATIONAL-BEHAVIOR; facial expressions; job-satisfaction; DUCHENNE SMILE; CONSEQUENCES; LABOR; support; service; stress; anger

摘要

Current models of how emotion regulation impacts strain focus on intraindividual processes that operate within the mind and body of the person regulating the emotion. This article presents a social interaction model of how emotion regulation impacts strain based on interpersonal processes. In this model, explanations of how emotion regulation impacts strain are based on the receiver's response to the sender's emotion regulation and display, the form of emotion regulation, and the emotion being regulated.