Building genuine trust through interpersonal emotion management: A threat regulation model of trust and collaboration across boundaries

• 成果类型: Article; Proceedings Paper
• 署名作者: Williams, Michele
• 署名单位: Cornell University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• 发表日期: 2007
• 页码: 595-621
• 关键词: IDENTITY NEGOTIATION; social-structure; positive affect; CONSEQUENCES; antecedents; KNOWLEDGE; MARKET; work; expression; strategies

摘要

I introduce the construct of threat regulation as an agentic interpersonal process for building and maintaining trust. I examine threat regulation as a specific dimension of interpersonal emotion management that fosters trust and effective cooperation by allowing individuals to understand and mitigate the harm that their counterparts associate with cooperating-in particular, harm from opportunism, identity damage, and neglect of their interests. To explicate the microprocesses of threat regulation, I draw on social cognitive theory, symbolic interactionism, and the psychology of emotion regulation.