Resistance to change: The rest of the story

• 成果类型: Review
• 署名作者: Ford, Jeffrey D.; Ford, Laurie W.; D'Amelio, Angelo
• 署名单位: University System of Ohio; Ohio State University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.2008.31193235
• 发表日期: 2008
• 页码: 362-377
• 关键词: DECISION-MAKING; PSYCHOLOGICAL CONTRACT; STRATEGIC CHANGE; management; ATTRIBUTIONS; performance; SENSEMAKING; CONFLICT; conversations; AMBIVALENCE

摘要

Prevailing views of resistance to change tell a one-sided story that favors change agents by proposing that resistance is an irrational and dysfunctional reaction located over there in change recipients. We tell the rest of the story by proposing that change agents contribute to the occurrence of resistance through their own actions and inactions and that resistance can be a resource for change. We conclude by proposing how resistance might be restructured.