An integrative model of experiencing and responding to mistreatment at work

• 成果类型: Review
• 署名作者: Olson-Buchanan, Julie B.; Boswell, Wendy R.
• 署名单位: California State University System; California State University Fresno; Texas A&M University System; Texas A&M University College Station
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.2008.27745325
• 发表日期: 2008
• 页码: 76-96
• 关键词: DISPUTE RESOLUTION; ORGANIZATIONAL CONFLICT; SOCIAL CONSTRUCTION; GRIEVANCE ACTIVITY; blood-pressure; WORKPLACE; fairness; JUSTICE; IMPACT; VOICE

摘要

Conflict management research generally has focused on some aspects of conflict in organizations-for example, the predictors or consequences of using a particular dispute resolution method-with little theory to explain how various aspects of the process fit together. We present a model that integrates these factors and specifically focuses on the dynamic processes by which an individual concludes that he or she has been mistreated and responds to the mistreatment.