Corporate social responsibility: A process model of sensemaking

• 成果类型: Review
• 署名作者: Basu, Kunal; Palazzo, Guido
• 署名单位: University of Oxford; University of Lausanne
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• 发表日期: 2008
• 页码: 122-136
• 关键词: BUSINESS ETHICS; ORGANIZATIONAL IDENTITY; STRATEGIC MANAGEMENT; performance; CITIZENSHIP; leadership; ACCOUNTABILITY; identification; governance; legitimacy

摘要

In contrast to content-based models of corporate social responsibility (CSR), we propose a process model of organizational sensemaking explaining how managers think, discuss, and act with respect to their key stakeholders and the world at large. We also propose a set of cognitive, linguistic, and conative dimensions to identify such an intrinsic orientation that guides CSR-related activities. Recognizing patterns of interrelationships among these dimensions might lead to a better understanding of a firm's CSR impact and generate a rich research agenda that links key organizational features to CSR character.