Cognitions, emotions, and evaluations: An elaboration likelihood model for workplace aggression

• 成果类型: Review
• 署名作者: Douglas, Scott C.; Kiewitz, Christian; Martinko, Mark J.; Harvey, Paul; Kim, Younhee; Chun, Jae Uk
• 署名单位: University of Montana System; University of Montana; University System of Ohio; University of Dayton; State University System of Florida; Florida State University; University System Of New Hampshire; University of New Hampshire; Utah System of Higher Education; University of Utah; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• 发表日期: 2008
• 页码: 425-451
• 关键词: A-BEHAVIOR; individual-differences; anger; personality; HOSTILE; work; RUMINATION; PREJUDICE; JUDGMENT; CONSEQUENCES

摘要

We present a model that captures processes leading to aggressive behaviors in the workplace. Starting with trigger events. the model outlines the development of aggressive behaviors via three processing routes that vary in their level of deliberate, mindful processing. The model outlines how repeated exposure to trigger events can lead to the escalation of workplace aggression while also highlighting the moderating role of such factors as an individual's level of self-control and attitude toward revenge.