After the fall: Reintegrating the corrupt organization

• 成果类型: Review
• 署名作者: Pfarrer, Michael D.; Decelles, Katherine A.; Smith, Ken G.; Taylor, M. Susan
• 署名单位: University of Denver; University System of Maryland; University of Maryland College Park
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/amr.2008.32465757
• 发表日期: 2008
• 页码: 730-749
• 关键词: LEGITIMACY; identification; CONSEQUENCES; CONSTRUCTION; explanations; ATTRIBUTIONS; performance; aggression; SALIENCE; INTENT

摘要

We propose a four-stage model of the organizational actions that potentially increase the speed and likelihood that an organization will restore its legitimacy with stakeholders following a transgression. Organizations that work to discover the facts of the transgression. provide an appropriate explanation of their wrongdoing. accept and serve an equitable punishment, and make consistent internal and external rehabilitative changes increase the likelihood of meeting stakeholder demands and. consequently. have a higher probability of successfully achieving reintegration with stakeholders than those that do not.