CHUTES VERSUS LADDERS: ANCHORING EVENTS AND A PUNCTUATED-EQUILIBRIUM PERSPECTIVE ON SOCIAL EXCHANGE RELATIONSHIPS

• 成果类型: Article
• 署名作者: Ballinger, Gary A.; Rockmann, Kevin W.
• 署名单位: University of Virginia; George Mason University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/AMR.2010.51141732
• 发表日期: 2010
• 页码: 373-391
• 关键词: ORGANIZATIONAL SOCIALIZATION; AUTOBIOGRAPHICAL MEMORY; INFORMATION-SEEKING; MODEL; trust; self; COMMITMENT; judgments; attribution; JUSTICE

摘要

We integrate concepts from research on emotion and memory to show how critical exchanges or anchoring events can suddenly and durably change the rules for organizational relationships, leading them to reach nonreciprocal forms like altruism or competition. We define these events and discuss the likelihood of their occurring as a function of the current state of the relationship, the time in that state of the relationship, and the social context in which the event takes place.