Sustaining Meaningful Work in a Crisis: Adopting and Conveying a Situational Purpose

• 成果类型: Article
• 署名作者: Jiang, Winnie Yun
• 署名单位: INSEAD Business School
• 刊物名称: ADMINISTRATIVE SCIENCE QUARTERLY
• ISSN/ISSBN: 0001-8392
• DOI: 10.1177/0001839221994049
• 发表日期: 2021
• 页码: 806-853
• 关键词: DEMANDS-RESOURCES MODEL; JOB DEMANDS; OBJECTIVE PERFORMANCE; INSTITUTIONAL LOGICS; TURNOVER INTENTIONS; BURNOUT; IDENTITY; self; SENSEMAKING; motivation

摘要

This two-year inductive study of a refugee-resettlement agency examines how employees navigated a workload surge caused by a refugee crisis and sustained the perceived meaningfulness of their work during and after the surge. Employees shifted their conceptualization of meaningfulness from quality to quantity during the surge; post-surge, they again redefined meaningfulness, to encompass both quality and quantity. During these transitions, employees changed how they worked to resettle refugees via three subprocesses: negotiating emotional tension (how I feel), adopting a situational purpose (what my work is for in this situation), and adjusting their work practices (what to do to achieve the situational purpose). Though some refugees who arrived during the surge reported worse outcomes, those who had been told the rationale for employees' quantity approach to work reported well-being and employment outcomes similar to those of refugees who had arrived during non-surge conditions. I offer a process model that elucidates how aid workers adapt their enactment of meaningful work in crisis conditions, highlighting finding a situational purpose-the provisional why or for what of their work in light of a new situation-while navigating a changing work environment.