EXPERIENTIAL ORGANIZING: PURSUING RELATIONAL AND BUREAUCRATIC GOALS THROUGH SYMBOLICALLY AND EXPERIENTIALLY ORIENTED WORK

• 成果类型: Article
• 署名作者: Thomas, Njoke K.; Sugiyama, Keimei; Rochford, Kylie C.; Stephens, John Paul; Kanov, Jason
• 署名单位: University of Pennsylvania; University System of Ohio; Case Western Reserve University; Western Washington University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/amr.2016.0348
• 发表日期: 2018
• 页码: 749-771
• 关键词: STRATEGIC CHANGE; POSITIVE RELATIONSHIPS; Product innovation; SOCIAL PROCESSES; ORGANIZATIONS; SENSEMAKING; attention; PARADOX; COORDINATION; performance

摘要

Current scholarship on organizational practices that foster a sense of care and collaboration in work relationships has yet to fully account for the potential misalignment between the goals of a given practice and how it is actually experienced. To address this issue, we develop a theoretical framework of experiential organizing, which we define as an iterative process through which positive relational and bureaucratic goals of a practice are pursued via symbolically and experientially oriented work. We offer theory to explain how organizations move through the experiential organizing process, what different types of work are required, and how the different parts of the process inform each other. Experiential organizing offers a holistic approach for organizations to overcome issues of misalignment, thereby mitigating negative outcomes and ensuring that symbolic structures have the intended impact on employee experience.