A SPATIAL MODEL OF WORK RELATIONSHIPS: THE RELATIONSHIP-BUILDING AND RELATIONSHIP-STRAINING EFFECTS OF WORKSPACE DESIGN

• 成果类型: Article
• 署名作者: Khazanchi, Shalini; Sprinkle, Therese A.; Masterson, Suzanne S.; Tong, Nathan
• 署名单位: Rochester Institute of Technology; Quinnipiac University; University System of Ohio; University of Cincinnati; University of Hartford
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/amr.2016.0240
• 发表日期: 2018
• 页码: 590-609
• 关键词: OPEN-PLAN OFFICE; social networks; POSITIVE RELATIONSHIPS; PHYSICAL-ENVIRONMENT; EMPLOYEE REACTIONS; self-disclosure; psychological ownership; NEGATIVE RELATIONSHIPS; RELATIONSHIP QUALITY; COMMUNICATION

摘要

The physical layout of office space design has evolved to reflect the complexity of modern work and the transitory nature of contemporary employment. Although scholars have investigated the influence of physical workspace design on individual and organizational performance, there is a dearth of research evaluating its impact on work relationships. We contextualize workplace relationships in their physical environment and propose that spatial dimensions common to modern workspaces actively influence workplace relationships, focusing specifically on the spatial dimensions of proximity, workspace assignment, privacy, and crowding. Our spatial model of work relationships proposes that these elements work through relationship-building mechanisms, such as communication content, face-to-face frequency, communication duration, and identity marking, as well as through relationship-straining mechanisms, such as territoriality and ego depletion, to differentially influence both positive and negative relational ties at work. We highlight the trade-offs as well as the relational costs and benefits associated with modern office space dimensions and provide the first step in assessing the impact of the variations in spatial design found in the modern office space.