AN AFFECT-BASED MODEL OF RECIPIENTS' RESPONSES TO ORGANIZATIONAL CHANGE EVENTS

• 成果类型: Article
• 署名作者: Oreg, Shaul; Bartunek, Jean M.; Lee, Gayoung; Do, Boram
• 署名单位: Hebrew University of Jerusalem; Boston College; Boston College; Wayne State University
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.5465/amr.2014.0335
• 发表日期: 2018
• 页码: 65-86
• 关键词: OVERCOMING RESISTANCE; EMPLOYEE VOICE; individual-differences; COGNITIVE APPRAISALS; Emotional contagion; COPING STRATEGIES; social support; RADICAL CHANGE; CORE AFFECT; work

摘要

Following a long period during which scholarly attention was paid predominantly to the role of change agents in organizational change, change recipients and their experiences have finally begun to take center stage. Yet the typical view of recipients has been as passive reactors to change. In this article we take steps toward highlighting the central, active roles change recipients play in organizational change events. We discuss and distinguish between dimensions of valence and activation and introduce a circumplex of recipients' affective and behavioral responses to change events. We describe the primary and secondary appraisal processes through which each response type emerges and discuss outcomes of each response type. We use our model to explain how change context and process variables affect recipients' responses to change. Finally, we discuss implications of our model for theory, research, and practice.