Working Remotely? Selection, Treatment, and the Market for Remote Work
成果类型：
Article
署名作者：
Emanuel, Natalia; Harrington, Emma
署名单位：
Federal Reserve System - USA; Federal Reserve Bank - New York; University of Virginia
刊物名称：
AMERICAN ECONOMIC JOURNAL-APPLIED ECONOMICS
ISSN/ISSBN：
1945-7782
DOI：
10.1257/app.20230376
发表日期：
2024
页码：
528-559
关键词：
摘要：
How does remote work affect productivity and how productive are workers who choose remote jobs? We decompose these effects in a Fortune 500 firm. Before COVID-19, remote workers answered 12 percent fewer calls per hour than on-site workers. After offices closed, the productivity gap narrowed by 4 percent, and formerly on-site workers'call quality and promotion rates declined. Even with everyone remote, an 8 percent productivity gap persisted, indicating negative selection into remote jobs. A cost-benefit analysis indicates savings in reduced turnover and office rents could outweigh remote work's negative productivity impact but not the costs of attracting less productive workers.
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