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作者：Morgeson, Forrest V., III
摘要：Recent research on citizen satisfaction with government services has examined the expectancy-disconfirmation model (EDM), a model suggesting that satisfaction judgments are formed through a cognitive process relating prior expectations to perceived performance and the confirmation or disconfirmation of expectations relative to performance. The results of these studies have been promising and largely supportive of the application of this model to the domain of government services, helping to cl...
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作者：Lee, Soo-Young; Whitford, Andrew B.
作者单位：Seoul National University (SNU); University System of Georgia; University of Georgia
摘要：We assess the usefulness of a theory of organizations, the Resource-Based View, for the study of public agencies. We examine the differential impacts of an array of organizational resources (administrative, human, financial, physical, political, and reputation resources) on a core measure of federal agency effectiveness. Our analysis shows that certain types of resources have positive impacts on agency effectiveness, such as administrative (number of members in top governing structure), person...
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作者：Maor, Moshe; Gilad, Sharon; Bloom, Pazit Ben-Nun
作者单位：Hebrew University of Jerusalem
摘要：To what extent and how do agencies manage their reputations through the strategic use of communication? Under what conditions are regulators inclined to respond to external judgments of their performance, and when are they disposed to keep silent? Based on a comprehensive data set and quantitative content analysis of the Israeli banking regulator's responses to public expressions of opinion between 1998 and mid-2009, we show how this agency tends to keep silent on issues regarding which it gen...
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作者：Garrow, Eve E.; Grusky, Oscar
作者单位：University of Michigan System; University of Michigan; University of California System; University of California Los Angeles
摘要：Research on variation in policy implementation has examined how individual-and organizational-level variables shape discretionary practices at the frontlines of implementation but has given less attention to the influence of the organizational field. From an institutional logics perspective, the practices of street-level workers are likely to be more congruent with policy intent when policy is consistent with the core institutional logic that structures the organizational field. Using data fro...
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作者：Gravier, Magali
作者单位：Copenhagen Business School
摘要：This article presents an analysis of the European Commissions staffing policies. It focuses in particular on the extent to which, over time, the Commission has taken the criterion of nationality into account. The theoretical framework of this study is the theory of representative bureaucracy. The article shows that, although the Commission does not use a quota system, its staffing policies have evolved from a limited practice of representation to a complex, explicit, but flexible strategy of r...
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作者：Kim, Sangmook; Vandenabeele, Wouter; Wright, Bradley E.; Andersen, Lotte Bogh; Cerase, Francesco Paolo; Christensen, Robert K.; Desmarais, Celine; Koumenta, Maria; Leisink, Peter; Liu, Bangcheng; Palidauskaite, Jolanta; Pedersen, Lene Holm; Perry, James L.; Ritz, Adrian; Taylor, Jeannette; De Vivo, Paola
作者单位：Seoul National University of Science & Technology; Utrecht University; KU Leuven; University System of Georgia; Georgia State University; Aarhus University; University of Naples Federico II; University System of Georgia; University of Georgia; Universite Savoie Mont Blanc; Cardiff University; Shanghai Jiao Tong University; Kaunas University of Technology; Indiana University System; Indiana University Bloomington; University of Bern; University of Western Australia
摘要：The growth in international research on public service motivation (PSM) raises a number of important questions about the degree to which the theory and research developed in one country can contribute to our understanding of PSM in other counties. To help address this issue, this study revisits the conceptual and operational definitions of PSM to address weaknesses previously noted in the literature. Although some important steps have been taken to both improve and internationalize the PSM sca...
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作者：Lewis, Paul G.; Provine, Doris Marie; Varsanyi, Monica W.; Decker, Scott H.
作者单位：Arizona State University; Arizona State University-Tempe; City University of New York (CUNY) System
摘要：In 1996, Congress created a new way to enforce national immigration laws, inviting state and local law enforcement personnel to become formally involved in the effort. Why have police departments in some communities embraced increased involvement in immigration enforcement, whereas others have shunned this role? Do local elected officials typically determine the contours of police practice in this area or do police departments act with considerable autonomy in deciding how much to become invol...
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作者：Fishenden, Jerry; Thompson, Mark
作者单位：University of London; London School Economics & Political Science; University of Cambridge
摘要：This article argues that the future of public services will be shaped increasingly by the evolution of global, Internet-enabled, digital platforms, with two distinctive technical and commercial features. First, use of open standards and architectures that separate standard business logic from supporting applications will allow government to become technology- and vendor-agnostic, freeing it from its overdependence on proprietary systems and suppliers. Second, over time, open standards and incr...
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作者：Provan, Keith G.; Beagles, Jonathan E.; Mercken, Liesbeth; Leischow, Scott J.
作者单位：University of Arizona; Maastricht University
摘要：This research examines the awareness of evidence-based practices by the public organizations that fund services in the North American Quitline Consortium (NAQC). NAQC is a large, publicly funded, goal-directed whole network,'' spanning both Canada and the United States, working to get people to quit smoking. Building on prior research on the dissemination and diffusion of innovation and evidence-based practices, and considering differences between network ties that are homophilous versus instr...
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作者：Morales, Fernando Nieto; Wittek, Rafael; Heyse, Liesbet
作者单位：University of Groningen
摘要：Proponents of new public management (NPM) expect public organizations to become more flexible and adaptive after administrative reforms, effectively showing convergence with patterns of organizational change in the private sector. This convergence argument is tested with a sample of 61 public and 61 private organizations in the Netherlands. We analyze whether public organizations, after 20 years of NPM reform, have changed their organizational structures and internal policies in relation to co...
