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作者：Bell, Elizabeth; Wright II, James E.; Oh, Jeongmin
作者单位：University of Texas System; University of Texas Austin; State University System of Florida; Florida State University; Arkansas State University
摘要：Public trust and civic predisposition are cornerstones of well-functioning democratic societies, and burdensome citizen-state encounters may undermine positive views of government, especially for racially minoritized clientele. Leveraging insights from policy feedback theory, we argue that administrative burden has the potential to undermine trust in government and civic predisposition through two mechanisms: (1) interpretive effects: burdensome experiences that induce negative emotional respo...
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作者：Eiro, Flavio; Lotta, Gabriela
作者单位：University of Groningen; Getulio Vargas Foundation
摘要：This article aims to contribute to street-level bureaucracy (SLB) theory by bringing to the forefront the experiences and perspectives of the Global South. Our argument is that mainstream literature in this field overlooks the social tensions that are more explicit in developing societies, resulting in a structurally limited analytical framework. We identify two key factors from the Global South that are often underestimated: the high degree of social inequalities that fundamentally affect sta...
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作者：Huang, Ting
作者单位：University of London; Queen Mary University London
摘要：Previous research on the glass cliff phenomenon has primarily explored the impact of performance decline on women in leadership based on single objectives, overlooking the complexity of managing performance in the public sector. This study adopts a multigoal perspective to explore how performance feedback in a dual-goal scenario affects gender composition in top management teams (TMTs) in Chinese local governments. Drawing on behavioral theory, it differentiates between unambiguous and ambiguo...
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作者：Lasky-Fink, Jessica; Linos, Elizabeth
作者单位：Harvard University
摘要：Many low-income households in the United States miss out on social safety net benefits because of the information, compliance, and psychological costs associated with take-up of government assistance. Yet, the empirical evidence on the impact of learning and psychological costs on take-up, and how to reduce them, is mixed. Leaning on an administrative burden framework, this article measures the role of reducing learning costs and stigma on demand for rental assistance in two field experiments ...
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作者：Halling, Aske; Baekgaard, Martin
作者单位：Aarhus University
摘要：Based on a systematic review of 119 articles and working papers, we provide an overview of how administrative burdens in citizen-state interactions have been studied since the inception of the research agenda in 2012. We develop a new and comprehensive model of how key concepts in the framework are related, assess the evidence of the causal relationships proposed by the model, and discuss where more evidence is needed. Empirical research supports conventional claims that burdens are consequent...
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作者：Monrad, Merete
作者单位：Aalborg University
摘要：The literature on administrative burden has focused on cognitive, material, and social resources, leaving emotional strategies and processes largely unexplored. This study begins to address this research gap by elaborating the concept of emotional capital in the context of citizen agency. The article uses the concept of emotional capital to analyze claimant anger in response to administrative burdens examining the question: how do citizens understand and maneuver the potential benefits and ris...
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作者：Damgaard, Peter Rasmussen; James, Oliver
作者单位：University of Southern Denmark; University of Exeter
摘要：Although performance information is widely promoted to improve the accountability of public service provision, behavioral research has revealed that motivated reasoning leads recipients to update their beliefs inaccurately. However, the reasoning processes of service users have been largely neglected. We develop a theory of public service users' motivated reasoning about performance information stemming from their identification with the organization providing their services. We address a sign...
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作者：Zuber, Katie; Strach, Patricia; Perez-Chiques, Elizabeth
作者单位：City University of New York (CUNY) System; State University of New York (SUNY) System; University at Albany, SUNY
摘要：Administrative burden research disproportionately examines micro-level burdens on clients claiming benefits from public agencies. Yet we know little about meso-level burdens on third-party providers making up the submerged state-private actors working on behalf of a public purpose-and what effect these burdens have on services. We draw on interviews, participant observation, and focus groups with substance-use disorder service providers to map provider burdens and how they affect services that...
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作者：Ambrose, Graham; Siddiki, Saba
作者单位：North Carolina State University; Syracuse University
摘要：The formal engagement of diverse stakeholder groups in policy design and implementation has become a mainstay governance strategy. While much has been learned about collaborative governance arrangements in terms of their structure, processes, and participant dynamics, one particularly salient dynamic has been relatively underexplored: the factors contributing to sustained participation in collaborative venues. Public administration and policy have developed a variety of conceptual theories whi...
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作者：Askim, Jostein; Bach, Tobias; Kolltveit, Kristoffer
作者单位：University of Oslo
摘要：How do the professional backgrounds of senior bureaucrats affect their competence and political responsiveness? This article fills a gap by examining these questions in a meritocratic context that accommodates nuanced but potentially consequential variations in the recruitment of senior bureaucrats. Using a paired survey experiment with citizens, representatives, and administrators in Norway, the article demonstrates that agency heads are perceived as less competent and-to a lesser extent-more...
