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作者：Friedman, Sam
作者单位：University of London; London School Economics & Political Science
摘要：Although the theory of representative bureaucracy originates from concerns about the class composition of the public sector workforce, questions of class background have been notably absent in subsequent scholarship. In this article, I take advantage of new data on the class backgrounds of UK civil servants (N = 308, 566) to, first, explore descriptively how class shapes the composition of the civil service, both vertically in terms of occupational grade and horizontally in terms of department...
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作者：Altamimi, Hala; Liu, Qiaozhen; Jimenez, Benedict
作者单位：University of Kansas; State University System of Florida; Florida Atlantic University; University System of Georgia; Georgia State University
摘要：The outcomes of centralized or decentralized decision making in public organizations have been a subject of intense debate in the literature for more than a century now. This study revisits this debate by examining whether the degree of centralization influences the implementation of four types of organizational changes: reorganization, service contracting, technology adoption, and performance information use. We conceive of organizational decision making as a ladder-at one end is a very centr...
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作者：Kang, Seong C.
作者单位：New Mexico State University
摘要：Volunteer use as an alternative service delivery arrangement entails public organizations directly incorporating volunteers in service production through a quasi-employment relationship. However, research evaluating the contributions of volunteer labor to organizational performance are relatively few. This article fills this gap by drawing from two theoretical insights. First, this study tests a linear model based on the traditional human resource management approach of interchangeability in w...
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作者：Marvel, John D.
作者单位：George Mason University
摘要：When the members of a team work together in pursuit of a collective goal, who stands out? We analyze this question by focusing on how managers allocate credit among a team's members when employee performance is difficult to observe. We argue that under conditions of incomplete information, managers use whatever information they have readily at hand-even if it is only crudely reflective of individual performance-to make inferences about team members' contributions to team success. We further ar...
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作者：Pedersen, Kirstine Zinck; Pors, Anja Svejgaard
作者单位：Copenhagen Business School; University College Copenhagen
摘要：Policy reforms of public service encounters often seek to control, delegate, or eliminate discretion at the frontline. In this article, we show that rather than eclipsing discretion, the technologies meant to standardize and optimize decision making in public service delivery introduce rough categorizations and scripts for action that make new types of discretionary responses and workarounds necessary. Here, accounts of street-level discretion as grounded in self-serving coping strategies are ...
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作者：Story, Joana; Lotta, Gabriela; Tavares, Gustavo M.
作者单位：Getulio Vargas Foundation; Insper
摘要：Employing loyal external appointees has been identified as a key strategy used by incumbents to gain control over the state bureaucracy. This phenomenon is known as politicization and has been associated with democratic backsliding. Frequently, career civil servants perceive these appointees as illegitimate outsiders, leaders whose main objective is to ensure political compliance rather than advance the organization's mission. In this study, we explore how civil servants interpret the presence...
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作者：Alonso Salazar-Morales, Diego
作者单位：Hertie School
摘要：This article formulates a theory of expert knowledge utilization in patrimonialist administrative traditions characterized by politicians' predominance over bureaucrats. The argument is that in these weak institutional contexts acquiring expert knowledge enables politicians to control key bureaucratic functions that facilitates rent extraction to fund their campaigns, and in doing so, they eventually and circumstantially produce some positive welfare outcomes. My findings show that tenured pol...
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作者：Tang, Xiao; Wang, Yinglun; Yi, Hongtao
作者单位：Tsinghua University; University System of Ohio; Ohio State University
摘要：Data manipulation is considered one of the most pernicious forms of information distortion that challenges the effectiveness of the principals in monitoring agents. This study investigates factors influencing the behaviors of data manipulation from the perspective of patronage networks. Patronage networks feature a reciprocal exchange between patrons who control appealing resources and clients who ask for protection and benefits from the patrons. We hypothesize that in a three-tier principal-s...
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作者：Petrovsky, Nicolai; Xin, Ge; Yu, Jinhai
作者单位：City University of Hong Kong; Shanghai University of Finance & Economics; University of Connecticut
摘要：It is often argued that employees satisfied with their jobs perform better, which in turn will lead customers to be more satisfied. Private sector studies have found support for this satisfaction mirror hypothesis. Our study is the first to provide direct, individual-level evidence of its existence in the public sector. We conducted an original survey of village officials in small, rural Chinese villages, and local citizens interacting with them. Village officials are charged with delivering n...
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作者：Chen, Sicheng; Christensen, Tom; Ma, Liang
作者单位：Tsinghua University; University of Oslo; Renmin University of China
摘要：Studies on public organization reform have convincingly demonstrated the relevance of media salience for administrative reorganization. However, an understanding of how different media reputation dimensions influence government decisions to terminate administrative agencies is required. This study combined insights from bureaucratic reputation and agency termination theories to determine if media reputation dimensions (performative, moral, procedural, and technical) increase the probability of...
