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作者：Lu, Yingda; Singh, Param Vir; Sun, Baohong
作者单位：Rensselaer Polytechnic Institute; Carnegie Mellon University
摘要：Many companies have adopted technology driven social learning platforms such as social customer relationship management (crowdsourcing customer support) to support knowledge sharing among customers. A number of these self-evolving, online customer support communities have reported the emergence of a coreperiphery knowledge sharing network structure. In this study, we investigate why such a structure emerges and its implications for knowledge sharing within the community. We propose a dynamic s...
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作者：Luo, Xueming; Gu, Bin; Zhang, Jie; Phang, Chee Wei
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Arizona State University; Arizona State University-Tempe; University of Texas System; University of Texas Arlington; Fudan University
摘要：Social media-based expert blogs are a crucial and credible online information source for consumers, yet little is known about the role of expert blogs for general consumer brand perceptions that bestow long-term value for the firm. On the basis of a novel dataset with 7,871 brand-day observations of over 131,000 expert blogs on major brands in the PC industry, this study reveals how expert blogs may act as a quality signal leading general consumers' perceptions of rival brands. Our analyses re...
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作者：Chen, Yuanyuan; Bharadwaj, Anandhi; Goh, Khim-Yong
作者单位：National University of Singapore; Emory University
摘要：Software development outsourcing (SDO) contracts are plagued with ex post opportunism and underinvestment problems. Property rights theory (PRT) argues that appropriate property rights allocation between vendors and clients can reduce opportunism and incentivize relation-specific investments. We conduct an in-depth content analysis of 171 real SDO contracts and empirically examine how project attributes and contract parties' bargaining power affect the allocation of intellectual property right...
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作者：Guo, Xunhua; Wei, Qiang; Chen, Guoqing; Zhang, Jin; Qiao, Dandan
作者单位：Tsinghua University; Renmin University of China
摘要：Content generated on intra-organizational blogging platforms may help managers understand the emerging ideas, issues, and opportunities of their companies, whereas the difficulty is how to go beyond the overload of information and obtain an overall view. This paper proposes a system framework for extracting representative information from intra-organizational blogging platforms, as well as the REPSET (REPresentative SET) method, which serves as the core component of the extraction system. Draw...
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作者：Li, Mengxiang; Tan, Chuan-Hoo; Wei, Kwok-Kee; Wang, Kanliang
作者单位：Hong Kong Baptist University; National University of Singapore; National University of Singapore; National University of Singapore; Renmin University of China
摘要：The literature highlights the importance of product review information to a consumer, but limited knowledge exists on the provision of such information in a shopping website. This research uses information foraging theory (IFT) to determine how to provide product reviews. Product reviews differ according to whether the content is mainly on product attributes (i.e., attribute-oriented product reviews) or usage experience (i.e., usage-oriented product reviews). Two empirical studies were conduct...
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作者：Rai, Arun
作者单位：University System of Georgia; Georgia State University
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作者：Kim, Keongtae; Mithas, Sunil; Kimbrough, Michael
作者单位：Chinese University of Hong Kong; University System of Maryland; University of Maryland College Park
摘要：This study documents variation across industries in creditors' perceptions of the risk of information technology (IT) investments. The associations we document between IT investments and both initial bond ratings and yield spreads suggest that credit-rating agencies and bond investors consider IT investments in automate and informate industries less risky than those in transform industries. We document that IT investments are associated with more volatile future cash flows in transform industr...
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作者：Sergeeva, Anastasia; Huysman, Marleen; Soekijad, Maura; van den Hooff, Bart
作者单位：Vrije Universiteit Amsterdam
摘要：In this paper, we argue that the use of technology is structured not only by users, technology, and social context, but also by onlookers (i.e., actors for whom the use is visible, but who are not directly involved in the activities of use themselves). Building on the technology-in-practice lens and insights of an ethnographic study in operating rooms where nurses used mobile technology for various work-related and recreational purposes, we show how onlookers contribute to structuring collecti...
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作者：Ayabakan, Sezgin; Bardhan, Indranil; Zheng, Zhiqiang (Eric); Kirksey, Kirk
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; University of Texas System; University of Texas Dallas; University of Texas System; University of Texas Southwestern Medical Center
摘要：Recent healthcare reform has focused on reducing excessive waste in the U.S. healthcare system, with duplicate testing being one of the main culprits. We explore the factors associated with duplicate tests when patients utilize healthcare services from multiple providers, and yet information sharing across these providers is fragmented. We hypothesize that implementation of health information sharing technologies will reduce the duplication rate more for radiology tests compared to laboratory ...
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作者：Chang, Young Bong; Gurbaxani, Vijay; Ravindran, Kiron
作者单位：Sungkyunkwan University (SKKU); University of California System; University of California Irvine; IE University
摘要：Information technology outsourcing (ITO) is the predominant mode of acquiring information systems services, providing clear evidence that the economics of service delivery favor external service providers over in-house information systems departments. An interesting feature of many large ITO arrangements is that the production assets necessary for service delivery are transferred to the vendor. The argument in favor of such asset transfers, based in property rights theory, is that they are nec...
