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作者：Greenstein, Shane; Zhu, Feng
作者单位：Harvard University
摘要：Organizations today can use both crowds and experts to produce knowledge. While prior work compares the accuracy of crowd-produced and expert-produced knowledge, we compare bias in these two models in the context of contested knowledge, which involves subjective, unverifiable, or controversial information. Using data from Encyclopedia Britannica, authored by experts, and Wikipedia, an encyclopedia produced by an online community, we compare the slant and bias of pairs of articles on identical ...
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作者：George, Joey F.; Gupta, Manjul; Giordano, Gabriel; Mills, Annette M.; Tennant, Vanesa M.; Lewis, Carmen C.
作者单位：Iowa State University; State University System of Florida; Florida International University; University System of Ohio; Ohio University; University of Canterbury; Troy University System; Troy University
摘要：As the world gets smaller and more people engage in cross-cultural communications, their ability to successfully separate truth from deception can be critically important. Yet it is challenging. While deceptive communication has been studied for decades, some areas are not well understood. In particular, two areas that could benefit from further research concern the effects of cultural differences and communication media on deception and its detection. Building on developments in theories of d...
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作者：Durcikova, Alexandra; Lee, Allen S.; Brown, Susan A.
作者单位：University of Oklahoma System; University of Oklahoma - Norman; Virginia Commonwealth University; University of Arizona
摘要：This paper proposes a new type of action research-statistical action research (AR)-along with our guidelines on how to conduct it and how to evaluate it. Statistical AR provides a new toolkit for our discipline that strengthens the scholarly community by contributing to the recent discussion regarding the collaborative nature of qualitative and quantitative techniques. The major methodological contribution of statistical AR is the introduction and demonstration of the use of statistical hypoth...
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作者：Huang, Peng; Tafti, Ali; Mithas, Sunil
作者单位：University System of Maryland; University of Maryland College Park; University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital
摘要：How should digital platforms engage with and invest in their online communities to shape innovation and knowledge contributions from members in their platform ecosystems? This is an important question because user contributions are important drivers of technological progress and business value. We examine the effect of platform sponsors' investments in online communities on user knowledge contributions, using fine-grained longitudinal data from a leading enterprise software vendor's community ...
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作者：Samuel, Binny M.; Khatri, Vijay; Ramesh, V.
作者单位：University System of Ohio; University of Cincinnati; Indiana University System; Indiana University Bloomington; IU Kelley School of Business
摘要：Cognitive research suggests that understanding the semantics, or the meaning, of representations involves both ascension from concrete concepts denoting specific observations (that is, extension) to abstract concepts denoting a number of observations (that is, intension), and vice versa. Consonantly, extant conceptual schemas can encode the semantics of a domain intensionally (e.g., ER diagram, UML class diagram) or extensionally (e.g., set diagram, UML object diagram). However, prior IS resea...
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作者：Ye, Hua (Jonathan); Kankanhalli, Atreyi
作者单位：University of Auckland; National University of Singapore
摘要：User participation is increasingly being seen as a way to mitigate the challenges that firms face in innovation, such as high costs and uncertainty of customer acceptance of their innovations. Thus, firms are establishing online platforms to support users in innovating services, such as iOS and Android platforms for mobile data service (MDS) innovation. Mobile phone platforms are characterized by technology (toolkits) and policy (rules) components that could influence user's innovation. Additi...
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作者：Retana, German F.; Forman, Chris; Narasimhan, Sridhar; Niculescu, Marius Florin; Wu, D. J.
作者单位：INCAE Business School; Cornell University; University System of Georgia; Georgia Institute of Technology
摘要：Does a provider's technology support strategy influence its buyers' post-adoption IT service use? We study this question in the context of cloud infrastructure services. The provider offers two levels of support, basic and full. Under basic support, the provider handles simple service quality issues. Under full support, the provider also offers education, training, and personalized guidance through two-way interactions with buyers. Using unique data on public cloud infrastructure services use ...
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作者：Avgar, Ariel; Tambe, Prasanna; Hitt, Lorin M.
作者单位：Cornell University; University of Pennsylvania
摘要：We test the hypothesis that work practices complement IT investment, in part, by accelerating how rapidly employees acquire the skills needed to use new IT systems. We combine support request data from an EMR vendor with survey responses on work practices from 962 employees from 15 client nursing homes. Nursing homes using work practices that prior studies have shown to complement IT investment-those promoting discretion, teamwork, training, high staffing levels, and communication-experienced ...
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作者：Abbasi, Ahmed; Zhou, Yilu; Deng, Shasha; Zhang, Pengzhu
作者单位：University of Virginia; Fordham University; Shanghai International Studies University; Shanghai Jiao Tong University
摘要：Social media and online communities provide organizations with new opportunities to support their businessrelated functions. Despite their various benefits, social media technologies present two important challenges for sense-making. First, online discourse is plagued by incoherent, intertwined conversations that are often difficult to comprehend. Moreover, organizations are increasingly interested in understanding social media participants' actions and intentions; however, existing text analy...
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作者：Kim, Yongsuk; Jarvenpaa, Sirkka L.; Gu, Bin
作者单位：Hong Kong University of Science & Technology; University of Texas System; University of Texas Austin; Arizona State University; Arizona State University-Tempe
摘要：Sharing members with other online communities can be problematic for community responsiveness, as less member time and attention become available for the focal community. However, member time and attention spent externally have the potential to generate knowledge that bolsters the focal community's responsiveness. Little is known about when member time and attention spent externally become such generative resources. Building on and extending the knowledge collaboration theory of online communi...
