BUILT TO LEARN: HOW WORK PRACTICES AFFECT EMPLOYEE LEARNING DURING HEALTHCARE INFORMATION TECHNOLOGY IMPLEMENTATION

• 成果类型: Article
• 署名作者: Avgar, Ariel; Tambe, Prasanna; Hitt, Lorin M.
• 署名单位: Cornell University; University of Pennsylvania
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.25300/MISQ/2018/13668
• 发表日期: 2018
• 页码: 645-659
• 关键词: human-capital investments; HUMAN-RESOURCE MANAGEMENT; firm performance; ORGANIZATION; PRODUCTIVITY; KNOWLEDGE; QUALITY; exploration; INNOVATION; DISCRETION

摘要

We test the hypothesis that work practices complement IT investment, in part, by accelerating how rapidly employees acquire the skills needed to use new IT systems. We combine support request data from an EMR vendor with survey responses on work practices from 962 employees from 15 client nursing homes. Nursing homes using work practices that prior studies have shown to complement IT investment-those promoting discretion, teamwork, training, high staffing levels, and communication-experienced more rapid declines in requests for technical support. We then show that these benefits are due, in part, because the use of these work practices facilitates learning for workers in frontline occupations who otherwise may not have the freedom to experiment with and adapt the new technology systems. For many frontline workers, discretion was more important than training in explaining IT learning. Implications for the healthcare industry are discussed.