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作者：Rockart, J
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作者：Jiang, JJ; Klein, G; Carr, CL
作者单位：State University System of Florida; University of Central Florida; University of Colorado System; University of Colorado at Colorado Springs; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
摘要：There has been much debate as of late over the use of the SERVQUAL instrument to measure Information Systems service quality. Detractors argue that the difference score leads to unreliable measures and that the dimensionality and validity is erratic. Proponents argue for the diagnostic power of the gap between expectations and perceived delivery while demonstrating some empirical stability and reliability. To extend the discussion requires the examination of the instrument from the viewpoint o...
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作者：Weber, R
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作者：Jasperson, J; Carte, TA; Saunders, CS; Butler, BS; Croes, HJP; Zheng, WJ
作者单位：University of Oklahoma System; University of Oklahoma - Norman; State University System of Florida; University of Central Florida; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
摘要：This study uses a metatriangulation approach to explore the relationships between power and information technology impacts, development or deployment, and management or use in a sample of 82 articles from 12 management and MIS journals published between 1980 and 1999. We explore the multiple paradigms underlying this research by applying two sets of lenses to examine the major findings from our sample. The technological imperative, organizational imperative, and emergent perspectives (Markus a...
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作者：Webster, J; Watson, RT
作者单位：Queens University - Canada; University System of Georgia; University of Georgia
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作者：Markus, ML; Majchrzak, A; Gasser, L
作者单位：Bentley University; University of Southern California; University of Illinois System; University of Illinois Urbana-Champaign
摘要：This paper addresses the design problem of providing IT support for emerging knowledge processes (EKPs). EKPs are organizational activity patterns that exhibit three characteristics in combination: an emergent process of deliberations with no best structure or sequence; requirements for knowledge that are complex (both general and situational), distributed across people, and evolving dynamically; and an actor set that is unpredictable in terms of job roles or prior knowledge. Examples of EKPs ...
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作者：Biros, DP; George, JF; Zmud, RW
作者单位：United States Department of Defense; United States Air Force; US Air Force Research Laboratory; Air Force Institute of Technology (AFIT); State University System of Florida; Florida State University; University of Oklahoma System; University of Oklahoma - Norman
摘要：When an organization's members depend on the data contained in computer-based systems, they become vulnerable to strategic information manipulation. That is, they become susceptible to situations where their decision-making behaviors can be influenced by others able to access and manipulate this data. This paper describes the results of a field experiment that examines the effects of alternative interventions aimed at inducing sensitivity to the possibility of manipulated date on professionals...
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作者：Wheeler, BC; Marakas, GM; Brickley, P
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington
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作者：Davidson, EJ
作者单位：University of Hawaii System
摘要：Requirements determination (RD) during information systems delivery (ISD) is a complex organizational endeavor, involving political, sensemaking, and communicative processes. This research draws on the analytic concept of technology frames of reference to develop a socio-cognitive process model of how frames and shifts in frame salience influence sensemaking during requirements determination. The model provides a theoretical and conceptual perspective that deepens our understanding of requirem...
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作者：Weber, R
摘要：When I was as at Dartmouth, they had this summer home in Maine that some wealthy alumni had donated to the school for faculty vacationing. Each summer, and the summers are short in Maine, they drew out of a hat the names of 12 faculty members who had expressed an interest in staying at the house-each got one week, free of charge, in Booth Bay Harbor-a lovely posting, There was but one requirement, or in the vernacular of Dartmouth, one tradition-you had to leave the cottage nicer than it was w...
