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作者：Leidner, Dorothy E.; Kayworth, Timothy
作者单位：Baylor University
摘要：An understanding of culture is important to the study of information technologies in that culture at various levels, including national, organizational, and group, can influence the successful implementation and use of information technology. Culture also plays a role in managerial processes that may directly, or indirectly, influence IT Culture is a challenging variable to research, in part because of the multiple divergent definitions and measures of culture. Notwithstanding, a wide body, of...
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作者：Marcoulides, George A.; Saunders, Carol
作者单位：California State University System; California State University Fullerton; State University System of Florida; University of Central Florida
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作者：Bhattacherjee, Anol; Sanford, Clive
作者单位：State University System of Florida; University of South Florida; Aalborg University
摘要：This study examines how processes of external influence shape information technology acceptance among potential users, how such influence effects vary across a user population, and whether these effects are persistent over time. Drawing on the elaboration-likelihood model (ELM), we compared two alternative influence processes, the central and peripheral routes, in motivating IT acceptance. These processes were respectively operationalized using the argument qualify and source credibility const...
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作者：Chen, Pei-yu; Forman, Chris
作者单位：Carnegie Mellon University
摘要：This paper examines the potential social costs of standardization, including possible vendor reactions to standards and their impacts on the adoption of new technology and long-term market structure. Specifically, we study how vendors might react to standards in the market for routers and switches, two of the most important pieces of networking hardware for the information systems infrastructure of modern firms. Using data from over 22,000 establishments surveyed vy Harte Hanks Market Intellig...
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作者：Fitzgerald, Brian
作者单位：University of Limerick
摘要：A frequent characterization of open source software is the somewhat outdated, mythical one of a collective of supremely talented software hackers freely volunteering their services to produce uniformly high-quality software. I contend that the open source software phenomenon has metamorphosed into a more mainstream and commercially viable form, which I label as OSS 2.0. I illustrate this transformation using a framework of process and product factors, and discuss how the bazaar metaphor, which...
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作者：Slaughter, Sandra A.; Levine, Linda; Ramesh, Balasubramaniam; Pries-Heje, Jan; Baskerville, Richard
作者单位：Carnegie Mellon University; Carnegie Mellon University; University System of Georgia; Georgia State University; IT University Copenhagen
摘要：Although increasing evidence suggests that superior performance requires alignment between firms' strategies and production processes, it is not known if such alignment is relevant for software development processes. This study breaks new ground by examining how firms align their software processes, products, and strategies in Internet application development. Drawing upon the literatures in strategy, operations management, and information systems, we identify four dimensions that influence al...
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作者：Saunders, Carol
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作者：Webster, Jane; Ahuja, Jaspreet S.
作者单位：Queens University - Canada
摘要：This paper draws on research from a wide literature base to develop a model relating Web navigation systems, disorientation, engagement, user performance, and intentions. The model is tested in an experimental study examining the effects of one simple and two global navigation systems. Although well-accepted design guidelines were followed for the first global navigation system, it was not superior to the simple system. However, the second global navigation system resulted in lower disorientat...
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作者：Ray, G; Muhanna, WA; Barney, JB
作者单位：University of Texas System; University of Texas Austin; University System of Ohio; Ohio State University; University System of Ohio; Ohio State University
摘要：Delivering quality customer service has emerged as a strategic imperative, one that is increasingly tied to a firm's information technology resources and capabilities. This paper presents an empirical study that examines the extent to which IT impacts customer service. More specifically, this study investigates the differential effects of various IT resources and capabilities on the performance of the customer service process across firms that compete in the North American life and health insu...
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作者：Ives, B; Olson, MH; Weber, R
