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作者:Chiasson, MW; Davidson, E
作者单位:University of Calgary; University of Hawaii System; University of Hawaii Manoa
摘要:In this essay, we argue that industry receives little attention in information systems research and theory, despite its increasingly important influence on IS activities. This is evident both in the narrow range of industries examined in IS research and the infrequent consideration of industry in theory. We base these observations on an analysis of IS publications in two top-tier journals (MIS Quarterly and Information Systems Research) over eight years. Drawing from institutional theory, we c...
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作者:Majchrzak, A; Beath, CM; Lim, RA; Chin, WW
作者单位:University of Southern California; University of Texas System; University of Texas Austin; Asian Institute of Management; University of Houston System; University of Houston
摘要:It has long been recognized that client learning is an important factor in the successful development of information systems. While there is little question that clients should learn, there is less clarity about how best to facilitate client learning during developer-client meetings. In this study, we suggest that a cooperative learning strategy called collaborative elaboration developed by educational psychologists provides a theoretical and practical basis for stimulating client learning dur...
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作者:Walden, EA
作者单位:Texas Tech University System; Texas Tech University
摘要:This paper examines the question of how intellectual property rights in the software created during information technology outsourcing relationships should be divided. This paper expands on the property rights approach developed by Grossman, Hart, and Moore by recognizing that, with respect to software, it is possible to separate excludability rights from usability rights. These rights are modeled and the contractually optimal distribution is determined. This model is then modified to account ...
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作者:Sambamurthy, V; Subramani, M
作者单位:Michigan State University; University of Minnesota System; University of Minnesota Twin Cities
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作者:Gattiker, TF; Goodhue, DL
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作者:Kettinger, WJ; Lee, CC
作者单位:University of South Carolina System; University of South Carolina Columbia; Yonsei University
摘要:The expectation norm of Information Systems SERVQUAL has been challenged on both conceptual and empirical grounds, drawing into question the instrument's practical value. To address the criticism that the original IS SERVQUAL's expectation measure is ambiguous, we test a new set of scales that posits that service expectations exist at two levels that IS customers use as a basis to assess IS service quality: (1) desired service: the level of IS service desired, and (2) adequate service: the min...
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作者:Lin, LH; Geng, XJ; Whinston, AB
作者单位:Boston University; University of Washington; University of Washington Seattle; University of Texas System; University of Texas Austin
摘要:The shift to more distributed forms of organizations and the prevalence of interorganizational relationships have led to an increase in the transfer of knowledge between patties with asymmetric and incomplete information about each other. Because of this asymmetry and incompleteness, parties seeking knowledge may not be able to identify qualified knowledge providers, and the appropriate experts may fail to be motivated to engage in knowledge transfer. We propose a sender-receiver framework for...
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作者:Ko, DG; Kirsch, LJ; King, WR
作者单位:Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
摘要:Enterprise resource planning (ERP) systems and other complex information systems represent critical organizational resources. For such systems, firms typically use consultants to aid in the implementation process. Client firms expect consultants to transfer their implementation knowledge to their employees so that they can contribute to successful implementations and learn to maintain the systems independent of the consultants. This study examines the antecedents of knowledge transfer in the c...
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作者:Levina, N; Vaast, E
作者单位:New York University; Long Island University; Long Island University-Brooklyn Campus
摘要:This paper investigates how an organizational competence in boundary spanning emerges in practice by drawing on the concepts of boundary spanner and boundary object Using data from two qualitative field studies, we argue that in order for boundary spanning to emerge a new joint field of practice must be produced. Our data illustrate that some agents partially transform their practices in local settings so as to accommodate the interests of their counterparts. While negotiating the new joint fi...
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作者:Ryu, C; Kim, YJ; Chaudhury, A; Rao, HR
作者单位:State University of New York (SUNY) System; University at Buffalo, SUNY; State University of New York (SUNY) System; Binghamton University, SUNY; Bryant University; State University of New York (SUNY) System; University at Buffalo, SUNY
摘要:An enterprise information portal (EIP) is viewed as a knowledge community. Activity theory provides a framework to study such a community: members of an EIP conduct specific tasks that are assigned through a division of labor. Each member of an enterprise information portal can undergo three distinct types of learning processes: learning-by-investment, learning-by-doing, and learning-from-others. Through these three types of learning processes, each member achieves specialized knowledge that i...