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作者：Weber, Thomas A.
作者单位：Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne; Stanford University; Boston Consulting Group (BCG)
摘要：Sharing markets create mutual insurance for consumers who are unsure about their future needs for goods, thus rendering products more valuable both before and after the purchase. By embedding intelligence in their products, enabling them to sense, monitor, and authorize transfers between users, firms can economically participate in the collaborative consumption of their goods after they have been sold. Building on a dynamic model with overlapping generations of heterogeneous agents, we determi...
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作者：Yang, Shirley Ou; Hsu, Carol; Sarker, Suprateek; Lee, Allen S.
作者单位：Ming Chuan University; Tongji University; University of Virginia; Aalto University; Virginia Commonwealth University; McGill University; University System of Ohio; University of Cincinnati; Northeastern University
摘要：Action research (AR) is significant for its promise to bridge the chasm between rigor and relevance by seeking to solve real-world problems while building scientific knowledge. In this spirit, in our research project, we argue for a return to the essence of AR-that is, focusing on problem, action, and reflection. Adopting the style of AR known as dialogical AR, we address the issue of operational risk management as encountered by a financial institution in Taiwan. In this AR project, the resea...
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作者：Suh, Ayoung; Cheung, Christy M. K.; Ahuja, Manju; Wagner, Christian
作者单位：City University of Hong Kong; City University of Hong Kong; Hong Kong Baptist University; University of Louisville; City University of Hong Kong
摘要：Although gamification in the workplace is burgeoning, organizations frequently have difficulty sustaining user engagement with a gamified information system (IS). The focus of this study is how a gamified IS in the workplace engages users and encourages them to continue system use. By proposing the concepts of flow experience (FE) and aesthetic experience (AE) as different ways to provide deep and meaningful user engagement, this study develops a model that explores the antecedents of FE and A...
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作者：Menard, Philip; Bott, Gregory J.; Crossler, Robert E.
作者单位：University of South Alabama; University of Alabama System; University of Alabama Tuscaloosa; Washington State University
摘要：Managers desiring to protect information systems must understand how to most effectively motivate users to engage in secure behaviors. Information security researchers have frequently studied individuals' performance of secure behaviors in response to threats. Protection motivation theory (PMT) has been used to explain individuals' propensity to engage in voluntary secure behaviors, but the adaptation of this theory has yielded inconsistent results. Motivation as a measurable construct, as der...
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作者：Gunarathne, Priyanga; Rui, Huaxia; Seidmann, Abraham
作者单位：University of Rochester; University of Rochester; University of Rochester
摘要：Many brands try to manage customer complaints on social media, helping their customers on a real-time basis. Inspired by this popular practice, in this study, we aim to understand whose and what complaints on social media are likely to have happier resolutions. We analyzed the complaint resolution experience of customers of a major U.S. airline, by exploiting a unique data set combining both customer-brand interactions on Twitter and how customers felt at the end of these interactions. We find...
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作者：Yan, Lu (Lucy); Tan, Yong
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington; University of Washington; University of Washington Seattle; Tsinghua University
摘要：Online health-care communities have become increasingly popular among patients, enabling them to connect to a large population of patients who suffer from similar health problems and to access massive amounts of health-related information. We are interested in investigating how other patients' consensus on treatment experiences affects patients' perceived treatment effectiveness. In this regard, we use the cue diagnosticity framework to examine patients' shared treatment reviews. By controllin...
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作者：Baird, Aaron; Davidson, Elizabeth; Mathiassen, Lars
作者单位：University System of Georgia; Georgia State University; University System of Georgia; Georgia State University; University of Hawaii System; University System of Georgia; Georgia State University; University System of Georgia; Georgia State University
摘要：Effectively incorporating complex technology into organizational practices requires moving beyond initial plateaus of postadoption usage. However, achieving this is especially challenging for small businesses because competing priorities in addition to resource and attention constraints may lead to technology assimilation satisficing. With this context in mind, we conducted a four-year action research project in which we supported electronic health record (EHR) assimilation in 10 small physici...
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作者：Clemons, Eric K.; Dewan, Rajiv M.; Kauffman, Robert J.; Weber, Thomas A.
作者单位：University of Pennsylvania; University of Pennsylvania; Harvard University; Cornell University; Cornell University; Hong Kong University of Science & Technology; Peking University; University of Toronto; University of Rochester; University of Rochester; Singapore Management University; Singapore Management University; University of Minnesota System; University of Minnesota Twin Cities; Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne; Boston Consulting Group (BCG)
摘要：The world economy is undergoing dramatic changes, largely driven by the new availability of fine-grained information. Innovative ways of using datalarge and small-have also prompted a rethinking of the boundaries for the combination and use of knowledge. The strategic design of information flows in the economy has the upside of higher economic rents and competitive advantage, as well as the downsides of wealth inequality and abuse of power. This has brought a wide range of regulatory challenge...
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作者：Baham, Corey; Hirschheim, Rudy; Calderon, Andres A.; Kisekka, Victoria
作者单位：Oklahoma State University System; Oklahoma State University - Stillwater; Louisiana State University System; Louisiana State University; University of Houston System; University of Houston; University of Oxford; University of London; London School Economics & Political Science; State University of New York (SUNY) System; University at Albany, SUNY
摘要：We explore the use of an agile methodology for improving the recovery of complex systems under catastrophic scenarios. Our adaptation of Kanban presents a novel, agile approach to overcoming the unique challenges that organizations face during disaster recovery. An action research study approach is employed to test the implementation of Kanban during a complex scenario at a large enterprise. The findings suggest that an adaptive and flexible methodology is required for an efficient disaster re...
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作者：Clemons, Eric K.; Dewan, Rajiv M.; Kauffman, Robert J.; Weber, Thomas A.
作者单位：University of Pennsylvania; University of Rochester; University of Rochester; Singapore Management University; Singapore Management University; University of Minnesota System; University of Minnesota Twin Cities; Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne; Stanford University; University of Cambridge; Lomonosov Moscow State University; Boston Consulting Group (BCG)
