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作者：Shen, Zhe; Jiang, Wei; Zheng, Zhiqiang (Eric)
作者单位：Shanghai Jiao Tong University; University of Texas System; University of Texas Dallas
摘要：The data generated by human decisions inherit human irrationality, yet artificial intelligence (AI) algorithms often operate under the implicit assumption that the data they train on is rational. We challenge this convenient assumption and develop an irrationalityaware human-machine collaboration (IA-HMC) framework to address it. Within this framework, we propose a new concept of alterfactual irrationality, which identifies irrational human decisions influenced by irrelevant alternative inputs...
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作者：Shan, Guohou; Qiu, Liangfei
作者单位：Northeastern University; State University System of Florida; University of Florida
摘要：Voluntary knowledge contribution on online platforms holds significant value for users, platforms, and firms. Rapid advancements in generative artificial intelligence (AI) techniques have facilitated the automatic generation of knowledge on question-andanswer (Q&A) platforms. However, the impact of generative AI on users' voluntary knowledge contributions remains an empirical question. On the one hand, users may learn from generative AI, improving their answers by providing more organized and ...
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作者：Sun, Tianshu; Wei, Yanhao (Max); Golden, Joseph
作者单位：University of Southern California
摘要：We study the geographical pattern of online word of mouth (WOM). Specifically, we examine whether and how customers' local environment influences the generation and direction of online WOM. Leveraging a unique research design, we measure the online WOM at a U.S. national e-commerce platform by tracking the WOM referral decisions of customers in over 240,000 purchases. In parallel, we measure the local environment of customers by combining a range of proprietary and public data sources (Faceboo...
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作者：Sun, Chenshuo; Shi, Zijun; Liu, Xiao; Ghose, Anindya
作者单位：Renmin University of China; National University of Singapore; City University of Hong Kong; Hong Kong University of Science & Technology; New York University
摘要：Voice-activated shopping assistants (voice AI), such as Amazon Alexa and Alibaba Tmall Genie, have been gaining popularity worldwide as a new channel for online shopping. In this paper, we analyze large-scale archival data of consumer-level purchase records from Alibaba, the world's largest e-commerce platform, to empirically investigate how consumers' adoption of Tmall Genie affects their consumption. The results show that the average consumer's weekly spending the e-commerce platform increas...
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作者：Liu, Jing; Wang, Gang; Zhao, Huimin; Lu, Mingfeng; Huang, Lihua; Chen, Gang
作者单位：Tianjin University of Finance & Economics; Hefei University of Technology; University of Wisconsin System; University of Wisconsin Milwaukee; Fudan University
摘要：Relation-empowered retail management has gained increasing attention. Although evidence on enhanced retail sales forecasting (RSF) for a focal product by leveraging information on related products has been acknowledged, prior studies suffer from high risk of either erroneously introducing irrelevant relations or missing informative ones, as well as incompetence to simultaneously tackle multifaceted and complex product relations. Beyond the well-known relations of complements and substitutes, o...
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作者：Wang, Lei; Lee, Ho Cheung Brian
作者单位：Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Generative artificial intelligence (GenAI) enables a new way of problem solving, allowing individuals to delegate problems to a system through prompts. To capitalize on its popularity, GenAI platforms have implemented pricing models with usage limits, making usage costs salient. Because creating a high-quality solution often requires multiple trials, additional costs may reduce solution quality by discouraging interactions. Alternatively, users may adjust their strategies to work around these ...
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作者：Pekec, Saga; Xu, Chenxi
作者单位：Duke University
摘要：We study the bidding problem faced by a participant in market-clearing mechanisms that are not incentive-compatible, focusing on settings where the bidder has limited or no information about rivals' types or strategies. Using a robust optimization framework, we model this uncertainty through an ambiguity set encompassing all possible realizations of rivals' bids. The bidder maximizes its worst-case payoff over this set, yielding robust bidding strategies independent of distributional assumptio...
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作者：Yan, Ping; Pei, Jun; Kumar, Subodha
作者单位：Hefei University of Technology; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：Recently, an increasing number of manufacturers have started adopting innovative customer-to-manufacturer (C2M) customization alongside traditional make-to-order (MTO) customization. In this context, manufacturers could collect market data independently or purchase data-driven insights from e-commerce platforms to proactively tailor products. However, firms' crucial decision regarding the data acquisition way is unclear and still being debated in practice. In this regard, although the informat...
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作者：Birkhead, Brian; Eshghi, Ashkan; Gopal, Ram D.; Hidaji, Hooman; Patterson, Raymond A.
作者单位：University of Warwick; University of Calgary
摘要：The online economy has relied on collecting and monetizing users' individual data in exchange for tools and services. A lack of transparency and the absence of proper compensation mechanisms have gradually eroded data quality in this market, giving rise to a new generation of platform-mediated data markets that aim to explicitly reimburse data subjects in return for their individual data. Moreover, these platforms can create data markets for direct collection of data from users in contexts lik...
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作者：Gao, Yiwen; Wattal, Sunil; Thatcher, Jason
作者单位：Clemson University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; University of Colorado System; University of Colorado Boulder
摘要：The rapid rise in information security incidents and the growing significance of cybersecurity have prompted many firms to elevate chief information security officers (CISOs) to top management teams (TMTs). Although prior work has examined the security-related impact of the CISO on firms, the implications of elevating the CISO to the TMT regarding the value of businesses have not been explored. Understanding how to integrate CISOs into TMTs is critical, as they bring a unique perspective on se...
