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作者：Chang, Hsihui; Liu, Sheng; Mashruwala, Raj
作者单位：Drexel University; Northeastern Illinois University; University of Calgary
摘要：Prior studies report mixed evidence on the impact of customers' bargaining power on supplier performance. We shed light on this mixed evidence by considering the moderating role of strategic fit. A strategically aligned supplier can provide long-term benefits to the customer. As a result, powerful customers may trade off the short-term benefits obtained through supplier concessions with the long-term benefits derived from strategic fit. Thus, strategic fit can mitigate the negative impact of c...
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作者：Chakravarty, Anindita; Saboo, Alok R.; Xiong, Guiyang
作者单位：University System of Georgia; University of Georgia; University System of Georgia; Georgia State University; Syracuse University; University of Hong Kong
摘要：This study centers on the roles of marketing and operations capabilities in preventing future recalls. However, prior literature identifies operations capability as critical for recall prevention, the current research highlights the equivalent importance of marketing capability. Furthermore, rather than limiting marketing's role to damage control efforts after a recall, this study identifies its potential for preventing future recall incidents. With research conducted in the consumer packaged ...
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作者：Oh, Jaelynn; Su, Xuanming
作者单位：Utah System of Higher Education; University of Utah; University of Pennsylvania
摘要：We study the optimal design of reservations for a firm with limited capacity. The firm faces a random number of customers, each of whom has a random valuation for service. The reservation policy has two components: pricing and overbooking. For the former, the firm charges a reservation fee (at the time of reservation) and a service price (at the time of service). For the latter, the firm imposes a booking limit that caps the number of reservations it sells. Given the firm's reservation policy,...
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作者：Abouee-Mehrizi, Hossein; Zare, Ata Ghareaghaji; Konrad, Renata A.
作者单位：University of Waterloo; University of Toronto
摘要：The current literature on pricing in service systems with time-sensitive customers predominately ignores the rational abandonment of customers with mixed-risk attitude. The goal of this study is to address this gap. We consider an unobservable queueing system with a nonlinear waiting cost function, which is concave up to a certain point and then becomes convex, capturing the mixed-risk attitude of customers observed in empirical studies. We assume that customers are sensitive with respect to w...
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作者：Tang, Christopher S.
作者单位：University of California System; University of California Los Angeles
摘要：Can technology and operations enable the world to achieve various United Nation Sustainable Development Goals? I provide my own perspective on this question by focusing on the issue of gender equality through the lens of women's economic empowerment. To do so, I use case examples to describe how innovative operations enabled by technologies (mobile phones/online platforms, solar technology, blockchain/AI, and Internet of Things) can empower women to alleviate poverty, reduce hunger by improvin...
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作者：Cezik, Tolga; Graves, Stephen C.; Liu, Amy C.
作者单位：Amazon.com; Massachusetts Institute of Technology (MIT)
摘要：Online retail fulfillment is increasingly performed by semiautomated fulfillment systems in which inventory is stored in mobile pods that are moved by robotic drives. In this paper, we develop a model that explores the benefits of velocity-based stowage policies for semiautomated fulfillment systems, also known as robotic mobile fulfillment systems. The stowage policies decide which pods to replenish with the received inventory. Specifically, we model policies that account for the velocity of ...
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作者：Gao, Xiangyu; Zhang, Huanan
作者单位：Chinese University of Hong Kong; University of Colorado System; University of Colorado Boulder
摘要：We consider a periodic-review multiproduct inventory system where customers' purchasing decisions are affected by the product availabilities. Demands need to be learned on the fly, through the partial and censored feedback of customers. For this learning problem, if one ignores the inventory dynamic and treats it as a multiarmed bandit problem and directly applies some existing algorithms, for example, the upper confidence bound (UCB) algorithm, the convergence can be extremely slow due to the...
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作者：Rath, Sandeep; Rajaram, Kumar
作者单位：University of North Carolina; University of North Carolina Chapel Hill; University of California System; University of California Los Angeles
摘要：We consider the anesthesiologist staff planning problem for operating services departments in large multi-specialty hospitals without limit on anesthesiologist supply, where the planner makes monthly and daily decisions to minimize total costs. Each month the staff planner decides the number of anesthesiologists on regular duty and an on-call consideration list for each day of the following month. In addition, each day, the staff planner decides how many on-call anesthesiologists to call for t...
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作者：Huang, Fengfeng; Guo, Pengfei; Wang, Yulan
作者单位：University of Electronic Science & Technology of China; City University of Hong Kong; Hong Kong Polytechnic University
摘要：When a patient's illness perception is inconsistent with a doctor's diagnosis, she may seek opinions from multiple doctors without referrals, a behavior called doctor shopping. In this study, we model and derive patients' optimal doctor shopping decisions. After each visit, patients update their beliefs about their health status following the Bayes' rule. We show that the patients' doctor shopping decisions are critically affected by the diagnosis accuracy, the relative value of identifying a ...
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作者：Sun, Geng; Cavusoglu, Huseyin; Raghunathan, Srinivasan
作者单位：University of Texas System; University of Texas Rio Grande Valley; University of Texas System; University of Texas Rio Grande Valley; University of Texas System; University of Texas Dallas
摘要：A consumer-side innovation in online retailing is membership-based free shipping (MFS) in which a retailer bears the shipping cost for purchases made by members that have paid an upfront membership fee. On the supplier side, the agency model of selling, where a retailer allows a third-party manufacturer to sell his product on the site for a commission, has been gradually replacing the wholesale model, where the retailer buys from the manufacturer at a wholesale price and resells to consumers a...
