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作者：Roy, Debjit; Spiliotopoulou, Eirini; de Vries, Jelle
作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Ahmedabad; Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC; Tilburg University
摘要：Smart technologies and increased data availability enable restaurateurs to gather more information about customers and their behavior. These data can be combined with data from other sources to make a wide range of strategic and operational restaurant decisions, and can therefore generate tremendous value for restaurants and their customers. This study focuses on discussing the most promising research opportunities in restaurant operations that leverage data analytics. In particular, we focus ...
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作者：Stekelorum, Rebecca; Gupta, Shivam; Laguir, Issam; Kumar, Sameer; Kumar, Subodha
作者单位：Universite de Lorraine; Montpellier Business School; University of St Thomas Minnesota; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：The Covid-19 pandemic is triggering several supply chain disruptions that have a tremendous impact on firms' activities. Consequently, firms have pushed suppliers to develop their disruption orientation through the exchange of information and collaboration with the aim to enhance their own performance. Although this is important from the industry perspective, relationships among the focal firm's disruption orientation, the suppliers' disruption orientation, and the focal firm's performances ha...
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作者：Cao, Kaiying; Choi, Tsan-Ming
作者单位：Hainan University; National Taiwan University
摘要：To retain old customers and promote sales, firms offer trade-in programs in which consumers bring in an old product and receive a trade-in rebate when buying a new one. However, after buying the new product, the consumer who has traded in (the trade-in consumer) may return the new product and claim a refund for it if she/he is not satisfied with it. In this situation, under a full-trade-in-return (FTR) policy, trade-in consumers receive a generous refund that includes a trade-in-rebate for the...
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作者：Mantena, Ravi; Saha, Rajib L.
作者单位：University of Rochester; Indian School of Business (ISB)
摘要：Market share contracts, a form of loyalty discounts, where the discount is contingent on the buyer meeting or exceeding a target share of total procurement, are used in many business to business (B2B) settings. We study the impact of such contracts on demand allocation, prices, and welfare in a setting where a single central B2B buyer procures multiple units of a product on behalf of a set of users with heterogeneous preferences. We find that linear pricing creates a demand distortion, which g...
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作者：Rooderkerk, Robert P.; DeHoratius, Nicole; Musalem, Andres
作者单位：Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC; University of Chicago; Universidad de Chile
摘要：We document the evolution of academic research through a bibliometric analysis of 123 retail analytics articles published in top operations management journals from 2000 to 2020. We isolate nine decision areas via manual coding that we verify using automated text analysis (topic modeling). We track variation across decision areas and method-usage evolution per analytics type, featuring the degree to which big data (e.g., clickstream, social media, product reviews) and analytics suited for thes...
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作者：Xiong, Yi; Chen, Ningyuan; Gao, Xuefeng; Zhou, Xiang
作者单位：Chinese University of Hong Kong; University of Toronto
摘要：We study the model-based undiscounted reinforcement learning for partially observable Markov decision processes (POMDPs). The oracle we consider is the optimal policy of the POMDP with a known environment in terms of the average reward over an infinite horizon. We propose a learning algorithm for this problem, building on spectral method-of-moments estimations for hidden Markov models, the belief error control in POMDPs and upper confidence bound methods for online learning. We establish a reg...
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作者：Wang, Hao; Yan, Zhenzhen; Bei, Xiaohui
作者单位：Nanyang Technological University
摘要：We investigate an online edge-weighted bipartite matching problem with general capacity constraints. In this problem, the resources are offline and nonreplenishable with different capacities. Demands arrive online and each requests a certain amount of resources. The goal is to maximize the reward generated by successful matches. We model the offline optimization problem as a deterministic linear program (LP) and present multiple randomized online algorithms based on the solution to the offline...
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作者：Jiao, Chuanya; Hu, Bin
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of Texas System; University of Texas Dallas
摘要：Show/webrooming refers to a consumer inspecting a product at a brick-and-mortar (BM)/online retailer before purchasing it from a competing online/BM retailer. Despite retailers adopting price-matching and free-shipping policies, show/webrooming remains prevalent. We model different product value information that consumers can learn by visiting a BM retailer and researching an online retailer, and studying consumers' show/webrooming behavior in a unified model. We confirm that consumers can eng...
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作者：Gijsbrechts, Joren; Boute, Robert N.; Disney, Stephen M.; Van Mieghem, Jan A.
作者单位：Universidade Catolica Portuguesa; KU Leuven; Vlerick Business School; Vlerick Business School; University of Exeter; Northwestern University
摘要：We investigate how volume flexibility, defined by a sourcing cost premium beyond a base capacity, at a local responsive supplier impacts the decision to reshore supply. The buyer also has access to a remote supplier that is cheaper with no restrictions on volume flexibility. We show that with unit lead time difference between both suppliers, the optimal dual sourcing policy is a modified dual base-stock policy with three base-stock levels S-1(f), S-2(f), and S-s. The replenishment orders are g...
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作者：He, Yuhong; Ray, Saibal; Yin, Shuya
作者单位：California State University System; California State University Fullerton; McGill University; University of California System; University of California Irvine
摘要：In distribution channels, the growing popularity of downstream retailers is a cause of both delight and despair for their upstream suppliers. While such retailers can generate more sales for the suppliers, they may also have higher leverage during any bargaining. This paper uses an analytical model to explore how a supplier's preference about the structure of her retail distribution channel is shaped by (1) the level of substitutability between the end products sold by the retailers, (2) the c...
