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作者：Georgiadis, Patroklos; Vlachos, Dimitrios; Tagaras, George
作者单位：Aristotle University of Thessaloniki
摘要：Product recovery operations in reverse supply chains face rapidly changing demand due to the increasing number of product offerings with reduced lifecycles. Therefore, capacity planning becomes a strategic issue of major importance for the profitability of closed-loop supply chains. This work studies a closed-loop supply chain with remanufacturing and presents dynamic capacity planning policies developed through the methodology of System Dynamics. The key issue of the paper is how the lifecycl...
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作者：Boyer, Kenneth K.; Frohlich, Markham T.
作者单位：Michigan State University; Boston University
摘要：Many retailers are increasingly turning to home delivery as a new arena of operational competition. This study controlled for industry by investigating the online home delivery grocery business, and an analysis of 1,919 customers of home delivery grocers identified four groups of online customers based on reasons for selecting this service. These four groups were next linked to operational execution in terms of service, product, and Internet quality, and found to vary in predicable ways. Subse...
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作者：Hays, Julie M.; Hill, Arthur V.
作者单位：University of St Thomas Minnesota; University of Minnesota System; University of Minnesota Twin Cities
摘要：This paper examines the long-term effects of a service guarantee on employee motivation, learning through service failure, and customer intention to return. Service guarantees have been hypothesized to positively affect customer perception of service quality (and/or customer intention to return) through their positive effect on both learning through service failure and employee motivation. However, there has been no long-term study of these effects. A longitudinal, empirical study was conducte...
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作者：Gupta, Sushil; Starr, Martin K.
作者单位：State University System of Florida; Florida International University; Rollins College; Columbia University
摘要：Elwood Spencer Buffa, a pioneer in production and operations management (P/OM), passed away in the summer of 2005, leaving his legacy behind. During his academic career Buffa made lasting contributions to teaching and research of P/OM. We review those contributions and their impact on the evolution of the P/OM discipline.
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作者：Debo, Laurens G.; Toktay, L. Beril; Van Wassenhove, Luk N.
作者单位：Carnegie Mellon University; University System of Georgia; Georgia Institute of Technology; INSEAD Business School
摘要：M any products considered for remanufacturing are durables that exhibit a well-pronounced product life cycle-they diffuse gradually through the market. The remanufactured product, which is a cheaper substitute for the new product, is often put on the market during the life cycle of the new product and affects its sales dynamics. In this paper, we study the integrated dynamic management of a portfolio of new and remanufactured products that progressively penetrate a potential market over the pr...
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作者：Galbreth, Michael R.; Blackburn, Joseph D.
作者单位：University of South Carolina System; University of South Carolina Columbia; Vanderbilt University
摘要：The condition of the used items acquired by remanufacturers is often highly variable, and sorting is an important aspect of remanufacturing operations. Sorting policies-the rules specifying which used products should be remanufactured and which should be scrapped-have received limited attention in the literature. In this paper, we examine the case of a remanufacturer who acquires unsorted used products as needed from third party brokers. As more used items are acquired for a given demand, the ...
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作者：Kouvelis, Panos; Chambers, Chester; Wang, Haiyan
作者单位：Washington University (WUSTL); Southern Methodist University
摘要：We reviewed the manuscripts focused on Supply Chain Management that had been published in Production and Operations Management (POM) over roughly 15 years (1992 to 2006). The manuscripts covered dealt with topics including supply chain design, uncertainty and the bullwhip effect, contracts and supply chain coordination, capacity and sourcing decisions, applications and practice, and teaching supply chain management. In the process of this review, we highlight the significant contribution of PO...
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作者：Treleven, Mark D.; Watts, Charles A.; Penlesky, Richard J.
作者单位：University System of Ohio; John Carroll University
摘要：This paper examines the impact of inaccuracies in the estimation of processing times on the performance of dispatching rules in dual-resource-constrained and machine-limited job shops. Four distributions of estimation errors are examined in eight different simulated shop environments representing DRC and ML job shops with different labor utilization levels and dispatching rules. A unique approach to setting total-work-content-based due dates is introduced and recommended as more appropriate th...
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作者：Anderson, Edward G., Jr.; Morrice, Douglas J.; Lundeen, Gary
作者单位：University of Texas System; University of Texas Austin
摘要：Motivated by an oilfield services industry case study, we investigate the dynamic behavior of customized service supply chains by developing a two-stage serial staffing model. Each stage holds no finished goods inventory, but rather only backlogs that can be managed by adjusting staffing levels. We develop optimal control policies to balance backlog costs against hiring and firing personnel costs-assuming shared backlog information-under both centralized and decentralized control. We examine w...
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作者：Yeung, Andy C. L.; Cheng, T. C. Edwin; Lai, Kee-hung
作者单位：Hong Kong Polytechnic University
摘要：Although Total Quality Management (TQM) is widely touted as a management paradigm that will enable firms to gain a competitive advantage, many practitioners report that TQM programs fail to live up to their expectations. There is an on-going debate over the effectiveness of TQM in the literature. This study investigates a number of controversial benefits of TQM. We seek to determine if TQM is generally beneficial to the firms that adopt it, and if these firms gain operational efficiency over t...
