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作者：Gaukler, Gary M.; Seifert, Ralf W.; Hausman, Warren H.
作者单位：Texas A&M University System; Texas A&M University College Station; International Institute for Management Development (IMD); Stanford University
摘要：Analyzing the proliferation of item-level RFID, recent studies have identified the cost sharing of the technology as a gating issue. Various qualitative studies have predicted that conflict will arise, in particular in decentralized supply chains, from the fact that the benefits and the costs resulting from item-level RFID are not symmetrically distributed among supply chain partners. To contribute to a better understanding of this situation, we consider a supply chain with one manufacturer an...
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作者：Thomas, Douglas J.; Warsing, Donald P.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; North Carolina State University
摘要：We study the benefit obtained by exploiting modular product design in fulfilling exogenous demand for both a complete assembly and its components in a service parts inventory system. Our goal is to reduce overall service system costs by allowing assembly and/or disassembly (A/D) to occur at some unit cost per A/D action. In an extensive set of computational experiments, we compare a naive stocking and operating policy that treats all items independently and ignores the modular product structur...
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作者：Browning, Tyson R.; Ramasesh, Ranga V.
作者单位：Texas Christian University
摘要：Given the crucial role of process modeling in product development (PD) project management research and practice, and the variety of models proposed in the literature, a survey of the PD process modeling literature is timely and valuable. In this work, we focus on the activity network-based process models that support PD project management and present a comprehensive survey of the literature published in the last decade. To organize our survey, we use a framework based on the purposes of PD pro...
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作者：Froehle, Craig M.; Roth, Aleda V.
作者单位：University System of Ohio; University of Cincinnati; Clemson University
摘要：Motivated by the increasing attention given to the operational importance of developing new services, this paper offers a theoretical framework that integrates both process- and resource-oriented perspectives of new service development (NSD) by defining and organizing 45 practice constructs for NSD-related practices and activities that occur in contemporary service firms. We employ a rigorous procedure whereby both quantitative and qualitative data were gathered through multiple rounds of inte...
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作者：Amini, Mehdi; Otondo, Robert F.; Janz, Brian D.; Pitts, Mitzi G.
作者单位：University of Memphis; Mississippi State University; University of Memphis
摘要：RFID technology provides in-depth, real-time visibility into the status of assets throughout the supply chain. However, the deployment of RFID technology may have collateral value in the high-quality data generated by these assets. This study explores the potential value of RED data for tactical and strategic purposes and the redesign of processes within supply chain through the deployment of simulation modeling and analysis. We present a simulation study conducted at a regional hospital for w...
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作者：Ferguson, Mark E.; Koenigsberg, Oded
作者单位：University System of Georgia; Georgia Institute of Technology; Columbia University
摘要：Firms selling goods whose quality level deteriorates over time often face difficult decisions when unsold inventory remains. Since the leftover product is often perceived to be of lower quality than the new product, carrying it over offers the firm a second selling opportunity, a product line extension to new and unsold units, and the ability to price discriminate. By doing so, however, the firm subjects sales of its new product to competition from the leftover product. We present a two period...
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作者：Chen, Frank Y.; Chen, Jian; Xiao, Yongbo
作者单位：Chinese University of Hong Kong
摘要：The problem studied in this paper is a predigestion of the decision faced by online retailers (etailers) that advertise on publisher or comparison-shopping websites. An etailer may sell its product not only through its online and bricks-and-mortar stores, but also through the websites of one or more third parties (e.g., Yahoo.com). However, the etailer has to pay a certain amount to such third parties in an action-based payment scheme, such as a cost-per-click (CPC) scheme. Under the CPC schem...
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作者：Sethi, Suresh P.; Yan, Houmin; Zhang, Hanqin; Zhou, Jing
作者单位：University of Texas System; University of Texas Dallas; Chinese University of Hong Kong; Chinese Academy of Sciences; Academy of Mathematics & System Sciences, CAS; University of North Carolina; University of North Carolina Charlotte
摘要：We study a single-period two-stage service-constrained supply chain with an information update. The buyer has two procurement opportunities with the second one after observing a market signal, which updates the demand forecast. He also commits to a service level after observing the market signal. We derive his optimal ordering decisions and show that the critical market signal, the optimal first-stage order quantity, and the optimal expected profit are monotone with respect to the target servi...
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作者：Fang, Fang; Whinston, Andrew
作者单位：California State University System; California State University San Marcos; University of Texas System; University of Texas Austin
摘要：We explore using an option contract as a price discrimination tool under demand uncertainty. In our capacity game model, a monopolistic supplier has to build capacity before observing the uncertain demand. The demand is generated by two potential customers, who privately know their own types. The types could be either high or low, differing in willingness to pay for each unit of demand. To discriminate between the customer types, the supplier designs option contracts so that only the high type...
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作者：Aksin, Zeynep; Armony, Mor; Mehrotra, Vijay
作者单位：Koc University; New York University; California State University System; San Francisco State University
摘要：Call centers are an increasingly important part of today's business world, employing millions of agents across the globe and serving as a primary customer-facing channel for firms in many different industries. Call centers have been a fertile area for operations management researchers in several domains, including forecasting, capacity planning, queueing, and personnel scheduling. In addition, as telecommunications and information technology have advanced over the past several years, the opera...
