M&SOM - Manufacturing AND Service Operations Management

最新文章

• Does Organizational Forgetting Affect Vendor Quality Performance? An Empirical Investigation AI翻译
  作者：Agrawal, Anupam; Muthulingam, Suresh
  作者单位：University of Illinois System; University of Illinois Urbana-Champaign; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
  摘要：The development of organizational knowledge and the depreciation of knowledge within organizations are processes that invariably occur concurrently. In the quality domain, many researchers have examined how the development of organizational knowledge (organizational learning) enhances quality performance. We build on this literature and investigate how the depreciation of organizational knowledge (organizational forgetting) affects quality performance. We analyze information on 2,732 quality i...
• An Information Stock Model of Customer Behavior in Multichannel Customer Support Services AI翻译
  作者：Jerath, Kinshuk; Kumar, Anuj; Netessine, Serguei
  作者单位：Columbia University; INSEAD Business School
  摘要：We develop a model to understand and predict customers' observed multichannel behavior in a customer support setting. Using individual-level data from a U.S.-based health insurance firm, we model a customer's query frequency and choice of using the telephone or web channel for resolving queries as a stochastic function of her latent information stock. The information stock is a function of the customer's information needs (which arise when customers file health insurance claims) and informatio...
• Manufacturing Capacity Decisions with Demand Uncertainty and Tax Cross-Crediting AI翻译
  作者：Xiao, Wenqiang; Hsu, Vernon N.; Hu, Qiaohai (Joice)
  作者单位：New York University; Chinese University of Hong Kong; City University of Hong Kong
  摘要：The U.S. tax law taxes the global income of multinational firms (MNFs) at their home country tax rate. To avoid double taxation, it permits tax cross-crediting. Through this strategy, global firms can use excess foreign tax credits (FTCs), the portion of foreign tax payments that exceed their home country tax liabilities, generated from a subsidiary located in a high-tax country to offset the tax liabilities of their low-tax divisions. This paper studies manufacturing capacity decisions in the...
• Price Commitments with Strategic Consumers: Why It Can Be Optimal to Discount More Frequently ... Than Optimal AI翻译
  作者：Cachon, Gerard P.; Feldman, Pnina
  作者单位：University of Pennsylvania; University of California System; University of California Berkeley
  摘要：In many markets consumers incur search costs, and firms choose a long-run pricing strategy that determines how they respond to market conditions. A pricing strategy may involve commitments to take actions that do not optimize short-term revenue given the information the firm learns about demand. For example, as already suggested in the literature, the firm could commit to a single price no matter whether demand is strong or weak. We introduce a new strategy-charge a high price only if demand i...
• Wine Futures and Advance Selling Under Quality Uncertainty AI翻译
  作者：Noparumpa, Tim; Kazaz, Burak; Webster, Scott
  作者单位：Chulalongkorn University; Syracuse University; Arizona State University; Arizona State University-Tempe
  摘要：This study examines the use of wine futures (i.e., advance selling of wine before it is bottled) as a form of operational flexibility to mitigate quality rating risk. At the end of a harvest season, the winemaker obtains a certain number of barrels of wine that can be produced for a particular vintage. While the wine is aging in the barrel, expert reviewers taste the wine and create a barrel score, indicating the potential quality of the wine and offering clues as to whether, when bottled, it ...
• Merchant Commodity Storage and Term-Structure Model Error AI翻译
  作者：Secomandi, Nicola; Lai, Guoming; Margot, Francois; Scheller-Wolf, Alan; Seppi, Duane J.
  作者单位：Carnegie Mellon University; University of Texas System; University of Texas Austin
  摘要：Merchant operations involves valuing and hedging the cash flows of commodity- and energy-conversion assets as real options based on stochastic models that inevitably embed model error. In this paper we quantify how empirically calibrated model errors concerning the futures term structure affect the valuation and hedging of natural gas storage. We find that even small model errors-on the order of 1%-2% of the empirical futures price variance-can have a disproportionate impact on storage valuati...
• Dynamic Pricing and Inventory Management Under Fluctuating Procurement Costs AI翻译
  作者：Xiao, Guang; Yang, Nan; Zhang, Renyu
  作者单位：Washington University (WUSTL)
  摘要：We consider a periodic review joint pricing and inventory control model in which a firm faces both stochastic demand and fluctuating procurement costs. To address procurement cost fluctuation, the firm adopts a dual-sourcing strategy, under which it procures from a spot market with immediate delivery and through a forward-buying contract with postponed delivery. Our analysis offers the unique insight that a risk-neutral firm may earn higher expected profit under a more volatile procurement cos...
• OM Forum The Service and Information Economy: Research Opportunities AI翻译
  作者：Karmarkar, Uday
  作者单位：University of California System; University of California Los Angeles
  摘要：The U.S. economy is already dominated by service and information-intensive industries in terms of both gross national product and jobs, and these trends are visible in all major world economies. These economic shifts are driven by productivity changes, which today often depend on new information and communication technologies. These changes can be thought of as service industrialization, which underlies productivity improvements. Industrialization is, in turn, closely related to the design and...
• Inventory Control in a Spare Parts Distribution System with Emergency Stocks and Pipeline Information AI翻译
  作者：Howard, Christian; Marklund, Johan; Tan, Tarkan; Reijnen, Ingrid
  作者单位：VTI; Lund University; Eindhoven University of Technology
  摘要：Motivated by collaboration with a global spare parts service provider, we consider a two-echelon inventory system with multiple local warehouses, a so-called support warehouse, and a central warehouse with ample capacity. In case of stock-outs, the local warehouses can receive emergency shipments from the support warehouse or the central warehouse at an extra cost. Our focus is on using information on orders in the replenishment pipeline, i.e., pipeline information, to achieve cost-efficient p...
• Managing Hospital Inpatient Bed Capacity Through Partitioning Care into Focused Wings AI翻译
  作者：Best, Thomas J.; Sandikci, Burhaneddin; Eisenstein, Donald D.; Meltzer, David O.
  作者单位：University of Chicago; University of Chicago; University of Chicago Medical Center
  摘要：We consider the partitioning of care types into wings from the perspective of a hospital administrator who wishes to optimize the use of a fixed number of beds that provide services for heterogeneous care types. The hospital administrator decides on the number of wings to form, the number of beds to allocate to each wing, and the set of care types to assign to each wing to maximize the total utility to the hospital. The administrator faces an inherent trade-off between forming large wings to p...