M&SOM - Manufacturing AND Service Operations Management

最新文章

• Delegation of Stocking Decisions Under Asymmetric Demand Information AI翻译
  作者：Alp, Osman; Sen, Alper
  作者单位：University of Calgary; Ihsan Dogramaci Bilkent University
  摘要：Problem definition: We consider the incentive design problem of a retailer that delegates stocking decisions to its store managers who are privately informed about local demand. Academic/practical relevance: Shortages are highly costly in retail, but are less of a concern for store managers, as their exact amounts are usually not recorded. In order to align incentives and attain desired service levels, retailers need to design mechanisms in the absence of information on shortage quantities. Me...
• Proactive Customer Service: Operational Benefits and Economic Frictions AI翻译
  作者：Delana, Kraig; Savva, Nicos; Tezcan, Tolga
  作者单位：University of London; London Business School
  摘要：Problem definition: We study a service setting where the provider has information about some customers' future service needs and may initiate service for such customers proactively, if they agree to be flexible with respect to the timing of service delivery. Academic/practical relevance: Information about future customer-service needs is becoming increasingly available through remote monitoring systems and data analytics. However, the literature has not systematically examined proactive servic...
• Managing Capital Market Frictions via Cost-Reduction Investments AI翻译
  作者：Tanrisever, Fehmi; Joglekar, Nitin; Erzurumlu, Sinan; Levesque, Moren
  作者单位：Ihsan Dogramaci Bilkent University; Boston University; Babson College; York University - Canada
  摘要：Problem definition: We examine how the presence of capital market frictions influences the decision to invest in production cost reduction and the resultant production volume. This investment can increase the firm's cash flow by increasing the profit margin, but it can also decrease the firm's risk-free cash reserves and thus affect its exposure to capital market frictions. Academic/practical relevance: Process improvement aimed at production cost reduction has generated myriad of theoretical ...
• Co-Opetition in Service Clusters with Waiting-Area Entertainment AI翻译
  作者：Yuan, Xuchuan; Dai, Tinglong; Chen, Lucy Gongtao; Gavirneni, Srinagesh
  作者单位：Singapore University of Social Sciences (SUSS); Johns Hopkins University; National University of Singapore; Cornell University
  摘要：Problem definition: Unoccupied waiting feels longer than it actually is. Service providers operationalize this psychological principle by offering entertainment options in waiting areas. A service cluster with a common space provides firms with an opportunity to cooperate in the investment for providing entertainment options while competing on other service dimensions. Academic/practical relevance: Our paper contributes to the literature by being the first to examine co-opetition in a service ...
• Preorder Price Guarantee in e-Commerce AI翻译
  作者：Pang, Zhan; Xiao, Wenqiang; Zhao, Xuying
  作者单位：Purdue University System; Purdue University; New York University; University of Notre Dame
  摘要：Problem definition: With the development of the internet and e-commerce, retailers often offer preorders for new, to-be-released products. To encourage preorders, retailers such as Amazon offer preorder price guarantee (PG). That is, if the product price drops before or on the release date, preorder consumers automatically receive a refund for the difference between the preorder price and the new price. Should retailers offer PG for preorders? If so, how should they decide the prices and inven...
• A Clustered Overflow Configuration of Inpatient Beds in Hospitals AI翻译
  作者：Izady, Navid; Mohamed, Israa
  作者单位：University of London; City St Georges, University of London; Egyptian Knowledge Bank (EKB); Zagazig University
  摘要：Problem definition: The shortage of inpatient beds is a major cause of delays and cancellations in many hospitals. It may also lead to patients being admitted to inappropriate wards, resulting in a lower quality of care and a longer length of stay. Academic/practical relevance: Investment in additional beds is not always feasible. Instead, new and creative solutions for a more efficient use of existing resources must be sought. Methodology: We propose a new configuration of inpatient beds, whi...
• Signaling to the Crowd: Private Quality Information and Rewards-Based Crowdfunding AI翻译
  作者：Chakraborty, Soudipta; Swinney, Robert
  作者单位：Duke University
  摘要：Problem definition: We consider an entrepreneur designing a fixed funding rewards-based crowdfunding campaign for an innovative product. Product quality is known to the entrepreneur but unknown to some backers. We study how the entrepreneur can signal quality to backers via the design of the crowdfunding campaign, including the price of the reward and the funding target. Academic/practical relevance: Crowdfunding is a new and popular way of funding innovative products. Despite numerous advanta...
• Inducing Compliance with Postmarket Studies for Drugs Under FDA's Accelerated Approval Pathway AI翻译
  作者：Xu, Liang (Leon); Zhao, Hui; Petruzzi, Nicholas C.
  作者单位：University of Nebraska System; University of Nebraska Lincoln; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
  摘要：Problem definition: In 1992, the Food and Drug Administration (FDA) instituted the accelerated approval pathway (AP) to allow promising drugs to enter the market based on limited evidence of efficacy, thereby permitting manufacturers to verify true clinical benefits through postmarket studies. However, most postmarket studies have not been completed as promised. We address this noncompliance problem. Academic/practical relevance: The prevalence of this noncompliance problem poses considerable ...
• Capacity Expansions with Bundled Supplies of Attributes: An Application to Server Procurement in Cloud Computing AI翻译
  作者：Arbabian, Mohammad Ebrahim; Chen, Shi; Moinzadeh, Kamran
  作者单位：University of Portland; University of Washington; University of Washington Seattle
  摘要：Problem definition: The recent surge in demand for cloud services has posed a significant capacity-expansion problem for cloud infrastructure providers. Although the growth of demand for capacity attributes-for example, CPU and RAM-is disproportionate, these attributes are often provided in preconfigured packages (cluster-types), and the fixed ratio of attributes in a package does not match with the time-varying ratio of demand. We analyze a class of expansion policies to determine the timing ...
• How Does a Return Period Policy Change Affect Multichannel Retailer Profitability? AI翻译
  作者：Ertekin, Necati; Agrawal, Anupam
  作者单位：University of Minnesota System; University of Minnesota Twin Cities; Texas A&M University System; Texas A&M University College Station; Mays Business School
  摘要：Problem definition: This study extends the literature on consumer returns by assessing the impact of return period policy change on a multichannel retailer performance. Academic/practical relevance: Many retailers have recently sought to tighten their return policy by decreasing the return period window. We investigate the impact of such a policy change on sales, returns, and profitability for a multichannel retailer. Methodology: We conduct a multimethodology research in which we (1) develop ...