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作者：Wang, Yiwei; Lu, Lauren Xiaoyuan; Shi, Pengcheng
作者单位：Zhejiang University; Dartmouth College
摘要：Problem definition: This paper empirically investigates how customer email engagement affects the profitability of subscription service providers and retailers. They have been using email engagement to increase customer retention. However, it is unclear whether email engagement improves their profitability. The existing literature focuses on email engagement's benefit of customer retention but ignores its associated operating cost to serve retained customers. Methodology/results: We analyze th...
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作者：Roy, Abhishek; Gilbert, Stephen M.; Lai, Guoming
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; University of Texas System; University of Texas Austin
摘要：Problem definition: Although it is well known that a reseller's ability to hold strategic inventory under a short-term supply contract can potentially benefit both the reseller and a supplier, existing research on strategic inventory focuses almost exclusively on exclusive reselling environments. However, in practice, multiple suppliers often sell to the same nonexclusive reseller, and it is not uncommon for suppliers to ask for future commitments to order quantities from resellers in return f...
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作者：Zhang, Yue; Westerweel, Bram; Basten, Rob; Song, Jing-Sheng
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Eindhoven University of Technology; Duke University
摘要：Problem definition: We consider an OEM supplying a single part to multiple buyers over an infinite horizon. We study how the OEMcan digitize the spare parts supply chain by leveraging 3D printing via intellectual property (IP) licensing. Academic/practical relevance: Additive manufacturing, also known as 3D printing, has the potential to shift supply chains from global networks that rely on centralized production with traditional manufacturing technologies to mainly digital networks with distr...
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作者：Momcheva, Antoaneta; Avgerinos, Emmanouil; Salvador, Fabrizio
作者单位：Stockholm School of Economics; IE University
摘要：Problem definition: We investigate the effect of using subcontracted workers together with permanent workers on project financial performance. Academic/practical relevance: It is widespread practice, across disparate businesses, to staff project teams with subcontracted workers-and yet, despite the prevalence of this phenomenon, there is scant research on how subcontracted workers impact project performance. Investigating such an effect is important because past findings on the effects of subc...
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作者：Gur, Yonatan; Momeni, Ahmadreza
作者单位：Stanford University
摘要：Problem definition: Sequential experiments that are deployed in a broad range of practices are characterized by an exploration-exploitation trade-off that is well understood when in each time period feedback is received only on the action that was selected in that period. However, in many practical settings, additional information may become available between decision epochs. We study the performance that one may achieve when leveraging such auxiliary information and the design of algorithms t...
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作者：Kelley, Stephanie; Ovchinnikov, Anton; Hardoon, David R.; Heinrich, Adrienne
作者单位：Queens University - Canada; INSEAD Business School
摘要：Problem definition: We use a realistically large, publicly available data set from a global fintech lender to simulate the impact of different antidiscrimination laws and their corresponding data management and model-building regimes on gender-based discrimination in the nonmortgage fintech lending setting. Academic/practical relevance: Our paper extends the conceptual understanding of model-based discrimination from computer science to a realistic context that simulates the situations faced b...
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作者：Youn, Seokjun; Geismar, H. Neil; Sriskandarajah, Chelliah; Tiwari, Vikram
作者单位：University of Arizona; Texas A&M University System; Texas A&M University College Station; Mays Business School; Vanderbilt University; Vanderbilt University; Vanderbilt University; Vanderbilt University
摘要：Problem definition: We develop a framework to plan capacity in each of three sequential stages for ambulatory surgery centers (ASCs). The interdependence of activities, their stochastic durations, and the uncertainties in patient-mix pose significant challenges to managing the capacity of each activity and to achieving a smooth patient ow by coordinating the stages for each patient's visit. These strategic and operational decisionsmust efficiently cover all variations of daily patient demand. ...
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作者：Mao, Wenzheng; Ming, Liu; Rong, Ying; Tang, Christopher S.; Zheng, Huan
作者单位：Tongji University; The Chinese University of Hong Kong, Shenzhen; Shanghai Jiao Tong University; University of California System; University of California Los Angeles
摘要：This paper describes the operations of most on-demand meal delivery platforms and discusses how empirical research can improve the operational performance of these platforms. To support and encourage more studies on the operations of on-demand delivery platforms, we provide a unique data set obtained from a meal delivery platform in China. This data set contains operational level data sampled from July 1 to August 31, 2015, in Hangzhou, China. The data set includes information about order plac...
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作者：Soltani, Mohamad; Batt, Robert J.; Bavafa, Hessam; Patterson, Brian W.
作者单位：University of Alberta; University of Wisconsin System; University of Wisconsin Madison; University of Wisconsin System; University of Wisconsin Madison
摘要：Problem definition: We study the effects of emergency department (ED) physician workload on healthcare system utilization after the patient leaves the ED. Further, we explore the mediating effects of care intensity in the ED on post-ED care use. Academic/practical relevance: ED crowding has been a pressing concern in healthcare systems in the United States and other developed countries. As such, many researchers have studied its effects on outcomes within the ED. In contrast, we present novel ...
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作者：Kong, Lu; Hu, Kejia; Verma, Rohit
作者单位：State University System of Florida; University of South Florida; Vanderbilt University; VinUniversity; Cornell University
摘要：Problem definition: We investigate how the degree of standardization (DoS) across service chain-belonging units impacts units' performance outcomes. We study this question in the nursing home industry, focusing on the DoS in three operational dimensions-customermix, service offering, and service delivery-and its impact on three nursing home outcomes: financial performance, clinical outcome, and resident welfare. Academic/practical relevance: All service chains must decide how unique or standar...
