M&SOM - Manufacturing AND Service Operations Management

最新文章

• Curbing Emissions: Environmental Regulations and Product Offerings Across Markets AI翻译
  作者：Han, Zheng; Hu, Bin; Dawande, Milind
  作者单位：DePaul University; University of Texas System; University of Texas Dallas
  摘要：Problem definition: In the U.S. auto market, the California Air Resources Board (CARB) implements a stricter fuel economy standard in California than the federal standard implemented by the U.S. Environmental Protection Agency (EPA). The Trump administration's 2018 announcement to freeze the EPA standard threatened to widen its gap from the CARB standard and cause a split market where automakers offer differentiated car models in CARB and non-CARB states. Inspired by this crisis, we investigat...
• Cross-Trained Fire-Medics Respond to Medical Calls and Fire Incidents: A Fast Algorithm for a Three-State Spatial Problem AI翻译
  作者：Hua, Cheng; Swersey, Arthur J.
  作者单位：Shanghai Jiao Tong University; Yale University
  摘要：Problem definition: We focus on modeling and evaluating an emergency service system in which cross-trained fire-medics are pooled and respond to both fire calls and medical emergencies. Academic/practical relevance: Fire demand in the United States has decreased dramatically in the last nearly four decades, whereas emergency medical calls have surged. With this changing landscape, cities are under pressure to reduce their budgets by closing fire stations. We evaluate the alternative of impleme...
• Opaque Selling and Inventory Management in Vertically Differentiated Markets AI翻译
  作者：Ren, Hang; Huang, Tingliang
  作者单位：George Mason University; University of Tennessee System; University of Tennessee Knoxville
  摘要：Problem definition: We study the emerging practice of using opaque selling to dispose of leftover inventory in vertically differentiated markets. With this selling strategy, a firm offers a synthetic product (after the regular selling season) for which consumers do not know the exact identity until after purchase. Academic/practical relevance: This opaque-selling strategy is implemented in several industries-for example, travel and retail. However, its mechanisms are yet to be fully understood...
• Multicriteria Course Mode Selection and Classroom Assignment Under Sudden Space Scarcity AI翻译
  作者：Navabi-Shirazi, Mehran; El Tonbari, Mohamed; Boland, Natashia; Nazzal, Dima; Steimle, Lauren N.
  作者单位：University System of Georgia; Georgia Institute of Technology
  摘要：Problem definition: Although physical (or social) distancing is an important public health intervention during airborne pandemics, physical distancing dramatically reduces the effective capacity of classrooms. Academic/practical relevance: During the COVID-19 pandemic, this presented a unique problem to campus planners who hoped to deliver a meaningful amount of in-person instruction in a way that respected physical distancing. This process involved (1) assigning a mode to each offered class a...
• The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation AI翻译
  作者：Lu, Guanyi; Du, Rex Yuxing; Peng, Xiaosong (David)
  作者单位：State University System of Florida; Florida State University; University of Texas System; University of Texas Austin; Lehigh University
  摘要：Problem definition: Lawmakers have begun to introduce fair schedule legislations that require employers to provide shift workers with more predictable and consistent work schedules. Business owners are concerned that the resultant loss of scheduling flexibility could reduce overall operational efficiency. We argue this is not necessarily the case. Academic/practical relevance: Although recent studies suggest that increasing schedule predictability by reducing just-in-time scheduling can increa...
• Privacy Management in Service Systems AI翻译
  作者：Hu, Ming; Momot, Ruslan; Wang, Jianfu
  作者单位：University of Toronto; Northwestern University; University of Michigan System; University of Michigan; City University of Hong Kong
  摘要：Problem definition: We study customer-centric privacy management in service systems. Academic/practical relevance: We explore the consequences of extended control over personal information by customers in such systems. Methodology: We adopt a stylized queueing model to capture a service environment that features a service provider and customers who are strategic in deciding whether to disclose personal information to the service provider-that is, customers' privacy or information disclosure st...
• The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers AI翻译
  作者：Cao, Xinyu; Zhang, Dennis; Huang, Lei
  作者单位：New York University; Chinese University of Hong Kong; Washington University (WUSTL); Massachusetts Institute of Technology (MIT)
  摘要：Problem definition: Using labor supply data from a large online education platform with more than 100,000 gig workers, we investigate how online gig workers changed their behavior after the outbreak of the coronavirus disease 2019 (COVID-19) pandemic and what drove the changes. Methodology and Results: Online gig workers sharply increased their labor supply on the platform by 23% from the announcement of national emergency to the end of April (stage 1); the increase became smaller in May and J...
• A Classification of Carbon Abatement Opportunities of Global Firms AI翻译
  作者：Blanco, Christian C.
  作者单位：University System of Ohio; Ohio State University
  摘要：Problem definition: Carbon abatement opportunities are diverse, making it difficult to classify them. Do latent classes of carbon abatement opportunities exist and is there a type that is financially and environmentally superior? Methodology/results: In this study, we classify 16,525 implemented carbon abatement projects using text analysis. We benchmark our clustering method to the latent Dirichlet allocation model and verify our classifications using a crowd-sourcing platform. We then compar...
• Can Big Data Cure Risk Selection in Healthcare Capitation Program? A Game Theoretical Analysis AI翻译
  作者：She, Zhaowei; Ayer, Turgay; Montanera, Daniel
  作者单位：Singapore Management University; University System of Georgia; Georgia Institute of Technology; Grand Valley State University
  摘要：Problem definition: This paper analyzes a market design problem in Medicare Advantage (MA), the largest risk-adjusted capitation payment program in the U.S. health-care market. Evidence exists that the current MA capitation payment program unintentionally incentivizes health plans to cherry pick profitable patient types, which is referred to as risk selection. However, the root causes of the risk selection are not comprehensively understood, which we study in this paper. Academic / Practical R...
• Online Personalized Assortment Optimization with High-Dimensional Customer Contextual Data AI翻译
  作者：Miao, Sentao; Chao, Xiuli
  作者单位：McGill University; University of Michigan System; University of Michigan
  摘要：Problem definition: Consider an online personalized assortment optimization problem in which customers arrive sequentially and make their decisions (e.g., click an ad, purchase a product) following the multinomial logit choice model with unknown parameters. Utilizing a customer's personal information that is high-dimensional, the firm selects an assortment tailored for each individual customer's preference. Academic/practical relevance: High dimensionality of a customer's contextual informatio...