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作者：Deshpande, Vinayak; Pendem, Pradeep K.
作者单位：University of North Carolina; University of North Carolina Chapel Hill; University of Oregon
摘要：Problem definition: We examine the impact of logistics performance metrics such as delivery time and customer's requested delivery speed on logistics service ratings and third-party sellers' sales on an e-commerce platform. Academic/practical relevance: Although e-commerce retailers like Amazon have recently invested heavily in their logistics networks to provide faster delivery to customers, there is scant academic literature that tests and quantifies the premise that convenient and fast deli...
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作者：Dong, Yan; Song, Sining; Zou, Fan
作者单位：University of South Carolina System; University of South Carolina Columbia; University of Tennessee System; University of Tennessee Knoxville
摘要：Problem definition: Recent developments in mobile payment services (MPS) have shown an increasing role of mobile-government (m-government) initiatives in improving the market performance of mobile network operators (MNOs) and financial inclusion. High costs and operational challenges have discouraged MNOs from fully committing to the development of MPS, but government involvement under m-government may increase MNO user bases by providing the scale and scope necessary to incentivize MNOs. Acad...
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作者：Cohen, Maxime C.; Fiszer, Michael-David; Ratzon, Avia; Sasson, Roy
作者单位：McGill University
摘要：Problem definition: Traffic congestion is a serious global issue. A potential solution, which requires zero investment in infrastructure, is to convince solo car users to carpool. Academic/practical relevance: In this paper, we leverage the Waze Carpool service and run the largest ever digital field experiment to nudge commuters to carpool. Methodology: Our field experiment involves more than half a million users across four U.S. states between June 10 and July 3, 2019. We identify users who c...
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作者：Canyakmaz, Caner; Boyaci, Tamer
作者单位：Ozyegin University; European School of Management & Technology
摘要：Problem definition: Classical models of queueing systems with rational and strategic customers assume queues to be either fully visible or invisible, while service parameters are known with certainty. In practice, however, people only have partial information on the service environment, in the sense that they are not able to fully discern prevalent uncertainties. This is because assessing possible delays and rewards is costly, as it requires time, attention, and cognitive capacity, which are a...
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作者：DeValve, Levi; Wei, Yehua; Wu, Di; Yuan, Rong
作者单位：University of Chicago; Duke University
摘要：Problem definition: Fulfillment flexibility, the ability of distribution centers (DCs) to fulfill demand originating from other DCs, can help e-retailers reduce lost sales and improve service quality. Because the cost of full flexibility is prohibitive, we seek to understand the value of partially flexible fulfillment networks under simple and effective fulfillment policies. Academic/practical relevance: We propose a general method for understanding the practical value of (partial) fulfillment...
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作者：Bray, Robert L.
作者单位：Northwestern University
摘要：Problem definition: Do the benefits of operational transparency depend on when the work is done? Academic/practical relevance: This work connects the operations management literature on operational transparency with the psychology literature on the peak-end effect. Methodology: This study examines how customers respond to operational transparency with parcel delivery data from the Cainiao Network, the logistics arm of Alibaba. The sample comprises 4.68 million deliveries. Each delivery has bet...
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作者：Baardman, Lennart; Boroujeni, Setareh Borjian; Cohen-Hillel, Tamar; Panchamgam, Kiran; Perakis, Georgia
作者单位：University of Michigan System; University of Michigan; Massachusetts Institute of Technology (MIT); Massachusetts Institute of Technology (MIT)
摘要：Problem definition: Retailers have become increasingly interested in personalizing their products and services such as promotions. For this, we need new personalized demand models. Unfortunately, social data are not available to many retailers because of cost and privacy issues. Thus, we focus on the problem of detecting customer relationships from transactional data and using them to target promotions to the right customers. Academic/practical relevance: From an academic point of view, this p...
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作者：Calvo, Eduard; Cui, Ruomeng; Wagner, Laura
作者单位：University of Navarra; IESE Business School; Emory University; Universidade Catolica Portuguesa
摘要：Problem definition: Online retailers disclose product availability to influence customer decisions as a form of pressure selling designed to compel customers to rush into a purchase. Can the revelation of this information drive sales and profitability? We study the effect of disclosing product availability on market outcomes-product sales and returns-and identify the contexts where this effect is most powerful. Academic/practical relevance: Increasing sell-out is key for online retailers to re...
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作者：Mandl, Christian; Minner, Stefan
作者单位：Technical University of Munich
摘要：Problem definition: We study a practice-motivated multiperiod stochastic commodity procurement problem under price uncertainty with forward and spot purchase options. Existing approaches are based on parametric pricemodels, which inevitably involve price model misspecification and generalization error. Academic/practical relevance: We propose a nonparametric, data-driven approach (DDA) that is consistent with the optimal procurement policy structure but without requiring the a priori specifica...
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作者：Netessine, Serguei; Tang, Christopher; Toffel, Michael
作者单位：University of Pennsylvania; University of California System; University of California Los Angeles; Harvard University
