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作者：ASHFORTH, BE; HUMPHREY, RH
作者单位：Wayne State University
摘要：Emotional labor is the display of expected emotions by service agents during service encounters. It is performed through surface acting, deep acting, or the expression of genuine emotion. Emotional labor may facilitate task effectiveness and self-expression, but it also may prime customer expectations that cannot be met and may trigger emotive dissonance and self-alienation. However, following social identity theory, we argue that some effects of emotional labor are moderated by one's social a...
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作者：WOLFE, R; JOHNSON, T
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作者：BARTUNEK, JM
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作者：KILMANN, RH
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作者：MUMBY, DK; PUTNAM, LL
摘要：A poststructuralist feminist reading of Herbert Simon's construct, bounded rationality. is presented in this article. Following from this notion. it is maintained that even though bounded rationality provides a modified critique of pure rationality, this concept is grounded in male-centered assumptions that exclude alternative modes of organizing. Through a feminist deconstructive process. bounded emotionality is introduced as an alternative organizing construct. The premises. conditions of or...
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作者：SITKIN, SB; PABLO, AL
作者单位：University of Calgary
摘要：Past research has resulted in contradictory findings concerning the effect of risk on decision-making behavior in organizations. This article proposes a model that reconciles these unresolved contradictions by examining the usefulness of placing risk propensity and risk perception in a more central role than has been previously recognized. Based on this analysis, it is posited that risk propensity dominates both the actual and perceived characteristics of the situation as a determinant of risk...
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作者：YATES, J; ORLIKOWSKI, WJ
摘要：Drawing on rhetorical theory and structuration, this article proposes genres of organizational communication as a concept useful for studying communication as embedded in social process rather than as the result of isolated rational actions. Genres (e.g., the memo, the proposal, and the meeting) are typified communicative actions characterized by similar substance and form and taken in response to recurrent situations. These genres evolve over time in reciprocal interaction between institution...
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作者：KNIGHTS, D
摘要：This article draws on the work of the French philosopher, Michel Foucault, in order to problematize conventional approaches to the study of management and organizations that have been thought of as informed by a positive epistemology. Such a methodology encourages researchers to produce positive knowledge in the form of representations of what they consider to be the real world of management. This involves a concentration on what may be seen as the outcome of human activity in the form of seco...
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作者：EISENSTAT, RA
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作者：GOODMAN, PS
