作者：Nam-Speers, Jiwon
作者单位：Jackson State University
作者：Alishani, Art; Homburg, Vincent; Velsberg, Ott
作者单位：University of Tartu; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam; Umea University
摘要：Public service providers around the world are now offering chatbots to answer citizens' questions and deliver digital services. Using these artificial intelligence-powered technologies, citizens can engage in conversations with governments through systems that mimic face-to-face interactions and adjust their use of natural language to citizens' communication styles. This paper examines emerging experiences with chatbots in government interactions, with a focus on exploring what public administ...
作者：Sievert, Martin; Vogel, Dominik; Doring, Matthias
作者单位：Leiden University; Leiden University - Excl LUMC; University of Southern Denmark
摘要：Gender imbalance in public sector hiring remains a persistent concern, yet research often overlooks how job advertisement features influence applicant self-selection. Thus, we focus on gender sorting in the public labor market, a mechanism potentially causing structural self-selection among job seekers. The study investigates how gender sorting affects applicant pools by examining gendered language and the gender of the contact person in job advertisements. We empirically test these mechanisms...
