-
作者：Ye, Fei; Liang, Lunhai; Cheng, T. C. Edwin; Li, Yina; Zhang, Minhao; Wang, Xiaojun
作者单位：South China University of Technology; Zhongnan University of Economics & Law; Hong Kong Polytechnic University; University of Bristol; University of Birmingham
摘要：Online consumer reviews (OCRs) publicly disclose consumer uncertainty about product valuations, enabling firms to acquire more accurate demand information. This paper develops a game-theoretic model in which a manufacturer sells products through both physical stores and a third-party online platform, which may operate in reselling or agency business modes. We investigate the interplay between OCR disclosure and business mode choices. We find that the manufacturer and the platform generally sha...
-
作者：Peng, Xuefeng; Chen, Zhenxiao; He, Qiao-Chu; Huang, Tingliang
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; Hong Kong Polytechnic University; Southern University of Science & Technology; University of Tennessee System; University of Tennessee Knoxville
摘要：Motivated by algorithmic targeting and data management, we explore a scenario where the seller holds an advantage over consumers regarding match-related information about products. The seller optimizes a product line consisting of two vertically differentiated products alongside an opaque product resulting from their mixture, strategically recommending these products to potential consumers. We model algorithmic targeting using an information design framework, and our investigation revolves aro...
-
作者：Ovali, Yasemin; Yildiz, Baris
作者单位：Koc University
摘要：As omnichannel operations become increasingly important for meeting diverse customer expectations in retail, continuous innovation in service and business models is essential to maintain a competitive edge. While effective order fulfillment is key to omnichannel success, the manual picking process in physical stores, one of the major driver of fulfillment costs, still offers substantial opportunities for improvement. This article focuses on the crowdpicking model as an innovative approach to m...
-
作者：Oliveira, Nuno; Schilke, Oliver; Lumineau, Fabrice; Huo, Baofeng
作者单位：Tilburg University; University of Arizona; University of Hong Kong; Zhejiang University
摘要：Trust is among the most critical factors in buyer-supplier relationships. In an effort to understand the origins of trust, power has become the focus of a burgeoning body of literature. However, research on the association between power and trust has been plagued by inconsistencies in terms of whose power and trust are being examined, which has led to confusion and hindered cumulative progress. We address this issue by disentangling the effect of the focal organization (actor effect) from the ...
-
作者：Qu, Zhan; Raff, Horst; Stahler, Frank
作者单位：University of Gottingen; University of Kiel; Eberhard Karls University of Tubingen; Leibniz Association; Ifo Institut
摘要：Getting downstream firms in a supply chain to share private information about consumer demand with their suppliers is generally considered a prerequisite to dampening the bullwhip effect, that is, the amplification of demand shocks as they pass upstream in a supply chain. If downstream firms are reluctant to share their demand information, how can they best be incentivized to do so, and what does the optimal incentive scheme imply for the bullwhip effect and supply chain efficiency? We examine...
-
作者：He, Long; Soudagar, Irfan; Zhang, Yuli
作者单位：George Washington University; National University of Singapore; Beijing Institute of Technology
摘要：The placement of facilities in service regions with continuously distributed demand poses a difficult problem, often requiring discretization methods that can potentially introduce approximation errors. This study presents a robust approach to address this challenge of continuous spatial distribution by considering the problem of facility placement under the spatial uncertainty associated with future demand locations, without resorting to discretization and its associated errors. We propose a ...
-
作者：Kamalahmadi, Masoud; Zacharias, Christos; Gitlow, Howard; Demers, Stephen; Rubio-Delgado, Cristina; Walker, Katelyn
作者单位：University of Miami
摘要：Telehealth services became popular due to the COVID-19 pandemic, yet their operational impacts on healthcare organizations are not well-understood. Patient behaviors can vary significantly between telehealth and in-person appointments, introducing new challenges and opportunities for healthcare delivery. We examine two key behaviors contributing to nonadherence to medical appointments: No-shows and unpunctuality. Analyzing 412,415 telehealth and in-person appointments across a major US medical...
-
作者：Li, Meng; Liang, Chao; Zhang, Shichen
作者单位：University of Houston; University of Houston System; University of Houston; China Europe International Business School; Tianjin University
摘要：In practice, new entrants often bypass intermediary retailers and engage in direct competition against incumbents. However, this might place entrants under the burden of integration costs. This paper models the strategic interactions between an incumbent and an entrant, incorporating the integration cost incurred by the entrant and the associated estimation bias exhibited by the incumbent. In the baseline setting with an unbiased incumbent, we find that the entrant's higher integrative capabil...
-
作者：Yin, Qianbo; Lai, Guoming; Zhou, Sean X.
作者单位：Shanghai University of Finance & Economics; University of Texas System; University of Texas Austin; Chinese University of Hong Kong
摘要：We examine the impacts of strategic consumers and direct channel on the manufacturer's choice between static and dynamic contracts. We consider two scenarios: One in which the manufacturer sells through a single retailer, and the other in which it sells through two different retailers sequentially. In each scenario, the retailer(s) sets the retail prices, which the manufacturer's direct channel matches, while consumers may time their purchases. We derive the subgame perfect Nash equilibrium. W...
-
作者：Rath, Sandeep; Swaminathan, Jayashankar M.; Coleman Jr, Charles A.
作者单位：Indian School of Business (ISB); University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina School of Medicine
摘要：About 27% of patients with diabetes also suffer from depression, and the presence of co-morbid depression could increase the cost of care for diabetes by up to 100%. Several randomized clinical trials have demonstrated that physical and mental health are more likely to improve for diabetes patients suffering from depression when regular treatment for depression is provided in a primary care setting (called Collaborative Care). However, Collaborative Care requires additional resource utilizatio...
