作者：BARKDOLL, GL
作者单位：University of Southern California
摘要：Is it possible to establish an effective strategic planning process in government agencies that operate under the constraints of the annual budget cycle? Gerald L. Barkdoll believes so, and offers the case of the U.S. Food and Drug Administration (FDA) as an example. Through a scoping initiative started in 1989, FDA officials began a 15-month process that led to a comprehensive and analytic vision of the agency's future and the forces that would shape it. The overall result was a modest enhanc...
作者：SWISS, JE
作者单位：North Carolina State University
摘要：Is total quality management (TQM) useful for public sector organizations? James E. Swiss argues that the orthodox form of TQM expressed in the works of W. Edwards Deming and others will not work well in government agencies for a variety of reasons. Among other factors limiting the usefulness of orthodox TQM for public sector agencies is the stress on products rather than services, on well defined consumer groups, on inputs and processes rather than results, and on an organization culture with ...
