作者：WILSON, LA; DURANT, RF
作者单位：University System of Maryland; University of Baltimore
摘要：How does Total Quality Management (TQM) stand up to systematic and rigorous evaluation? With the private sector increasingly disenchanted with TQM, authors Laura A. Wilson and Robert F. Durant claim that one of the more critical tasks for those promoting, applying, undergoing, or studying TQM interventions in public agencies is to evaluate the results. The authors argue that TQM interventions and assessments must be more theory grounded and contingency based to advance our understanding of the...
