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作者：Jos, Philip H.; Tompkins, Mark E.
作者单位：College of Charleston; University of South Carolina System; University of South Carolina Columbia
摘要：Notwithstanding the persistence and proliferation of calls to serve customers, these relationships incorporate distinctively public priorities and performance expectations-priorities and expectations often shaped by a desire to reduce customer vulnerabilities and prevent seller strategies that are deemed unacceptable. The authors examine these distinctively public relationships-between professionals and clients, guardians and wards, facilitators and citizens, and regulators and subjects. By ac...
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作者：Feiock, Richard C.; Jang, Hee Soun
作者单位：State University System of Florida; Florida State University; California State University System; California State University Fullerton
摘要：Despite the growing role that contracts with nonprofits play in local service delivery, only limited attention has been directed to why some cities rely more on nonprofit organizations to produce services or how political institutions influence the role nonprofits play in service delivery. To investigate these issues, the authors present a transaction cost explanation that focuses on how political system characteristics and structures of service markets shape the costs of negotiating, monitori...
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作者：Kim, Chulwoo
作者单位：Rutgers University System; Rutgers University New Brunswick; Rutgers University Newark
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作者：Henry, Charles T.
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作者：Pliscoff, Cristian
作者单位：Universidad de Chile
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作者：Wu, Xun; He, Jingwei
作者单位：National University of Singapore
摘要：The decline in popularity of New Public Management worldwide reinvigorated the search for a new paradigm in the field of public administration. Several alternatives to New Public Management, such as the New Governance and Public Value paradigms, have gained prominence in recent years. Despite tensions among these paradigms, exceptional challenges for public administration teaching programs exist. Xun Wu and Jingwei He of the National University of Singapore compiled data on public administrati...
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作者：Jung, Tobias; Scott, Tim; Davies, Huw T. O.; Bower, Peter; Whalley, Diane; McNally, Rosalind; Mannion, Russell
作者单位：City St Georges, University of London; University of St Andrews; University of Manchester; University of York - UK
摘要：Organizational culture is widely considered to be one of the most significant factors in reforming and modernizing public administration and service delivery. This article documents the findings of a literature review of existing qualitative and quantitative instruments for the exploration of organizational culture. Seventy instruments are identified, of which 48 could be submitted to psychometric assessment. The majority of these are at a preliminary stage of development. The study's conclusi...
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作者：Moulton, Stephanie
作者单位：University System of Ohio; Ohio State University
摘要：In light of the blurring between sectors, it is critical not only to understand public organizations, but also to identify factors that contribute to the achievement of public outcomes across sectors. To what extent does organizational publicness lend insight to understanding and managing for public outcomes? By integrating the theory of dimensional publicness with recent work on public values, this analysis presents a framework that defines realized publicness as public outcomes predicted in ...
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作者：Carrizales, Tony
作者单位：Marist College
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作者：Kemp, Roger L.
