4期

最新文章

• Getting what you expect: How civil servant stereotypes affect citizen satisfaction and perceived performance AI翻译
  作者：Bertram, Isa; Bouwman, Robin; Tummers, Lars
  作者单位：Utrecht University; Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC
  摘要：This study tests whether civil servant stereotypes affect how citizens experience public service delivery. Using a pre-registered survey vignette experiment (n = 1130), we activate civil servant stereotypes (negative, positive, or control) and assess whether this affects subsequent perceptions and evaluations of public services. Results indicate that stereotypes shape experiences, with the activation of negative stereotypes leading to lower levels of satisfaction and perceived performance, com...
• Applying an intersectional understanding of extra work behavior and emotional exhaustion in local public service AI翻译
  作者：An, Brian Y.; Barboza-Wilkes, Cynthia J.; Resh, William G.
  作者单位：University System of Georgia; Georgia Institute of Technology; University of Southern California
  摘要：In recent years, public administration scholars have started paying attention to intersectionality of government workforce identities and its implications for diversity management. This study unpacks how the intersection of multiple identities increases the transaction costs inherent to under-representation by looking at employee engagement in uncompensated extra-role behaviors and its effect on emotional exhaustion. Using a structural equation model, we analyze original survey data of Los Ang...
• Metagovernance of co-creation in city-university partnerships: How to avoid being stuck in the middle? AI翻译
  作者：Torfing, Jacob; Sivertsen, Hakon; Torvatn, Hans
  作者单位：Roskilde University; SINTEF
  摘要：This article contributes to public administration research on collaborative governance in partnerships by exploring local efforts to metagovern a multi-layered interorganizational collaboration between a city and a university. Hence, to further explore the prospect for developing city-university partnerships (CUP) into local platforms for the co-creation of innovative public value outcomes, we ask: How can metagovernance contribute to aligning different actors and levels in a CUP aiming to enh...
• Emergency management through enduring collaborative networks: Lessons on phases and levels AI翻译
  作者：Roiseland, Asbjorn; Traetteberg, Hakon Solbu
  作者单位：Oslo Metropolitan University (OsloMet)
  摘要：This article explores the conditions that underpin networks as enduring collaborative relationships. To identify key features that sustain long-term collaboration, we use the Norwegian system of emergency management as our empirical case. Norway is characterized by the important role played by volunteers and voluntary organizations as partners to the police in search and rescue operations. In particular, the article focuses on two possible explanations for the endurability of these networks: t...