Applying an intersectional understanding of extra work behavior and emotional exhaustion in local public service

• 成果类型: Article
• 署名作者: An, Brian Y.; Barboza-Wilkes, Cynthia J.; Resh, William G.
• 署名单位: University System of Georgia; Georgia Institute of Technology; University of Southern California
• 刊物名称: PUBLIC ADMINISTRATION
• ISSN/ISSBN: 0033-3298
• DOI: 10.1111/padm.12989
• 发表日期: 2024
• 页码: 1578-1603
• 关键词: diversity management; age-discrimination; JOB DEMANDS; representative bureaucracy; BURNOUT; GENDER; performance; RACE; perceptions; leadership

摘要

In recent years, public administration scholars have started paying attention to intersectionality of government workforce identities and its implications for diversity management. This study unpacks how the intersection of multiple identities increases the transaction costs inherent to under-representation by looking at employee engagement in uncompensated extra-role behaviors and its effect on emotional exhaustion. Using a structural equation model, we analyze original survey data of Los Angeles city government employees. Our analysis finds that the extra work experiences of minority employees are not homogenous within racial, gender, or generational groups. Among Black employees, it is women who bear the brunt of extra work burden. Further, among Black women, it is older generations who disproportionately engage in extra work and suffer from emotional exhaustion. An intersectional approach is critical to identifying the personnel most vulnerable to disproportionate job burdens and developing the human resource management practices that better support a diverse workforce.