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作者：Ashworth, Rachel; Boyne, George; Delbridge, Rick
作者单位：Cardiff University
摘要：Institutional theory suggests that organizations pursue legitimacy by conforming to isomorphic pressures in their environment. We extend previous research on institutional theory by distinguishing between two definitions of conformity (compliance and convergence) and by taking a comprehensive view of the organizational characteristics that might be subject to isomorphic pressures. This framework is applied to change between 2001 and 2004 in the internal characteristics of 101 public organizati...
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作者：Yang, Kaifeng
作者单位：State University System of Florida; Florida State University
摘要：The credibility of performance information provided by government agencies to their stakeholders is critical to performance-based accountability and policy learning. However, the public administration literature has rarely paid attention to the determinants of honest performance reporting. This study draws on the multi-actor principal-agent model and examines how bureaucratic politics (external and internal) and organizational practice (participation and culture) affect an organization's perfo...
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作者：Thomson, Ann Marie; Perry, James L.; Miller, Theodore K.
作者单位：Indiana University System; Indiana University Bloomington
摘要：This article conceptualizes and measures collaboration. An empirically validated theory of collaboration, one that can inform both theory and practice, demands a systematic approach to understanding the meaning and measurement of collaboration. We present findings from a study that develops and tests the construct validity of a multidimensional model of collaboration. Data collected using a mail questionnaire sent to 1382 directors of organizations that participate in a large national service ...
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作者：James, Oliver
作者单位：University of Exeter
摘要：Expectations disconfirmation and expectations anchoring are two increasingly influential approaches to understanding individuals' satisfaction and dissatisfaction with public services. This article assesses hypotheses from these approaches for two local public services in England provided by local authorities: overall public services from the authority and household refuse collection services. Consistent with the expectations disconfirmation hypothesis, performance minus expectations is positi...
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作者：Andrews, Rhys; Boyne, George A.; Law, Jennifer; Walker, Richard M.
作者单位：Cardiff University; University of South Wales; University of Hong Kong
摘要：We test the separate and joint effects of centralization and organizational strategy on the performance of 53 UK public service organizations. Centralization is measured as both the hierarchy of authority and the degree of participation in decision making, whereas strategy is measured as the extent to which service providers are prospectors, defenders, and reactors. We find that centralization has no independent effect on service performance, even when controlling for prior performance, servic...
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作者：Rubin, Ellen V.
作者单位：University System of Georgia; University of Georgia
摘要：This article examines the relationship between federal employee perceptions of procedural justice and work satisfaction rates, turnover intentions, and the degree to which employees trust their managers. As the federal government considers reforming the civil service system, including changes to the procedures used to discipline employees and resolve grievances, understanding these relationships becomes particularly important. Analysis of Department of Defense data from the 2002 Federal Human ...
