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作者：JELASSI, T; FIGON, O
摘要：To differentiate its customer service, Brun Passot, a small French company specializing in the distribution of office supplies, developed a set of telepurchasing applications. In 1982, it launched Bureautel, a videotex-based service that allows customers to electronically place their orders. In 1986, at the request of its large customers, it developed a PC-based service, then in 1989 an advanced electronic data interchange (EDI) application linking customers to its supply information system. T...
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作者：IVES, B
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作者：OLFMAN, L; MANDVIWALLA, M
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：Graphical user interfaces (GUIs) are rapidly becoming ubiquitous in organizations. Most of what we know about software training comes from studies of command-line interfaces. This paper compares concept-based versus procedure-based content of training materials. Concept-based materials define the nature and associations of the objects in the interface, while procedure-based materials define how specific tasks are carried out. This comparison was done using a field experiment. Eighty-two volunt...
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作者：FINLAY, PN; MITCHELL, AC
摘要：Computer-aided software engineering (CASE) tools have generated much interest as potential means for easing the software development and maintenance bottleneck. To date, the picture regarding their contribution is incomplete and confused, particularly concerning the realization of productivity and quality gains. An in-depth study of one company's experiences with the introduction of CASE is described. Quantitative data is available to allow objective comparison of changes in productivity and I...
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作者：BROWN, CV; MAGILL, SL
作者单位：University of Louisville
摘要：Identifying the best way to organize the IS functions within an interprise has been a critical IS management issue since the mid-1980s. Yet to date, MIS researchers have offered little empirical evidence on which to base guidelines for the practitioner. This study seeks to explain a firm's IS organization design decision for a decentralized, centralized, or ''hybrid'' locus of responsibility from an expanded set of environmental, overall organizational, and IS-specific antecedents as well as a...
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作者：DOLL, WJ; XIA, WD; TORKZADEH, G
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; University of Texas System; University of Texas El Paso
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作者：MCKEEN, JD; GUIMARAES, T; WETHERBE, JC
作者单位：Tennessee Technological University; University of Minnesota System; University of Minnesota Twin Cities
摘要：User participation has been widely touted by the MIS community as a means to improve user satisfaction within systems development. This claim, however, has not been consistently substantiated in the empirical literature. In seeking to explain such equivocal results, the effects of four contingency factors-task complexity, system complexity, user influence, and user-developer communication-on the relationship between user participation and user satisfaction were investigated. As suggested in th...
