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作者：Myers, MD
摘要：Qualitative research involves the use of qualitative data, such as interviews, documents, and participant observation, to understand and explain social phenomena As the focus of information systems research shifts from technological to managerial and organizational issues, qualitative research methods become increasingly useful. This example of ''living scholarship'' within MISQ Discovery's worldwide web archive prov,des an overview of qualitative research for the newcomer and a set of resourc...
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作者：Kettinger, WJ; Lee, CC
作者单位：University System of Maryland; Salisbury University
摘要：In this research note, we join the debate between Van Dyke, Kappelman, and Prybutok and Pitt, Watson, and Kavan pertaining to the conceptual and empirical relevance of SERVQUAL as a measure of IS service quality. Adopting arguments from marketing, Van Dyke et al. (1997) question the SERVQUAL gap measurement approach, the interpretation and operationalization of the SERVQUAL expectation construct, and the reliability and validity of SERVQUAL dimensionality. In a response to those arguments, Pit...
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作者：Ngwenyama, OK; Lee, AS
作者单位：McGill University
摘要：Information Richness Theory (IRT) has enjoyed acceptance by information systems researchers throughout the last decade, but recent unfavorable empirical evidence has precipitated a shift away from it and a search for a new theory Because of this shift, a new definition of communication richness is needed to succeed the IRT definition. Since its inception, IS research on communication richness has been limited to the perspective of positivism and, more recently, interpretivism. In this study, a...
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作者：Pitt, LF; Watson, RT; Kavan, CB
作者单位：University System of Georgia; University of Georgia; State University System of Florida; University of North Florida
摘要：This paper responds to the research note in this issue by Van Dyke et al. concerning the use of SERVQUAL, an instrument to measure service quality, and its use in the IS domain. This paper attempts to balance some of the arguments they raise from the marketing literature on the topic with the well-documented counterarguments of SERVQUAL's developers, as well as our own research evidence and observations in an IS-specific environment. Specifically, evidence is provided to show that the service ...
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作者：Zmud, B
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作者：Ives, B
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作者：Klein, BD; Goodhue, DL; Davis, GB
作者单位：University System of Georgia; University of Georgia; University of Minnesota System; University of Minnesota Twin Cities
摘要：There is strong evidence that data items stored in organizational databases have a significant rate of errors. If undetected in use, those errors in stored data may significantly affect business outcomes. Published research suggests that users of information systems tend to be ineffective in detecting data errors. However, in this paper it is argued that, rather than accepting poor human error detection performance, MIS researchers need to develop better theories of human error detection and t...
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作者：VanDyke, TP; Kappelman, LA; Prybutok, VR
作者单位：University of North Texas System; University of North Texas Denton
摘要：A recent MIS Quarterly article rightfully points out that service is an important part of the role of the information systems (IS) department and that most IS assessment measures have a product orientation (Pitt et al. 1995). The article went on to suggest the use of an IS-context-modified version of the SERVQUAL instrument to assess the quality of the services supplied by an information services provider (Parasuraman et al. 1985, 1988, 1991).(2) However, a number of problems with the SERVQUAL...
