2期

最新文章

• Smart Products for Sharing AI翻译
  作者：Weber, Thomas A.
  作者单位：Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne; Stanford University; Boston Consulting Group (BCG)
  摘要：Sharing markets create mutual insurance for consumers who are unsure about their future needs for goods, thus rendering products more valuable both before and after the purchase. By embedding intelligence in their products, enabling them to sense, monitor, and authorize transfers between users, firms can economically participate in the collaborative consumption of their goods after they have been sold. Building on a dynamic model with overlapping generations of heterogeneous agents, we determi...
• Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter AI翻译
  作者：Gunarathne, Priyanga; Rui, Huaxia; Seidmann, Abraham
  作者单位：University of Rochester; University of Rochester; University of Rochester
  摘要：Many brands try to manage customer complaints on social media, helping their customers on a real-time basis. Inspired by this popular practice, in this study, we aim to understand whose and what complaints on social media are likely to have happier resolutions. We analyzed the complaint resolution experience of customers of a major U.S. airline, by exploiting a unique data set combining both customer-brand interactions on Twitter and how customers felt at the end of these interactions. We find...
• Understanding the Information-Based Transformation of Strategy and Society AI翻译
  作者：Clemons, Eric K.; Dewan, Rajiv M.; Kauffman, Robert J.; Weber, Thomas A.
  作者单位：University of Pennsylvania; University of Pennsylvania; Harvard University; Cornell University; Cornell University; Hong Kong University of Science & Technology; Peking University; University of Toronto; University of Rochester; University of Rochester; Singapore Management University; Singapore Management University; University of Minnesota System; University of Minnesota Twin Cities; Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne; Boston Consulting Group (BCG)
  摘要：The world economy is undergoing dramatic changes, largely driven by the new availability of fine-grained information. Innovative ways of using datalarge and small-have also prompted a rethinking of the boundaries for the combination and use of knowledge. The strategic design of information flows in the economy has the upside of higher economic rents and competitive advantage, as well as the downsides of wealth inequality and abuse of power. This has brought a wide range of regulatory challenge...
• Special Section: Technological Innovations for Communication and Collaboration in Social Spaces AI翻译
  作者：Clemons, Eric K.; Dewan, Rajiv M.; Kauffman, Robert J.; Weber, Thomas A.
  作者单位：University of Pennsylvania; University of Rochester; University of Rochester; Singapore Management University; Singapore Management University; University of Minnesota System; University of Minnesota Twin Cities; Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne; Stanford University; University of Cambridge; Lomonosov Moscow State University; Boston Consulting Group (BCG)
• Integrated Health Information Technology and the Quality of Patient Care: A Natural Experiment AI翻译
  作者：Pinsonneault, Alain; Addas, Shamel; Qian, Christina; Dakshinamoorthy, Vijay; Tamblyn, Robyn
  作者单位：McGill University; Royal Society of Canada; Queens University - Canada; IESEG School of Management; McGill University; McGill University; McGill University
  摘要：Fragmentation of care delivery remains one of the main challenges of healthcare systems. In this study, we examine health information technology (HIT) that is electronically integrated across care physicians, specialists, hospitals, and pharmacists and its impact on quality of care. Drawing on the structure-process-outcome framework, we hypothesize that integrated HIT will have both a direct and an indirect effect on quality of care. By providing more complete information to physicians and all...
• Predicting and Deterring Default with Social Media Information in Peer-to-Peer Lending AI翻译
  作者：Ge, Ruyi; Feng, Juan; Gu, Bin; Zhang, Pengzhu
  作者单位：Shanghai Business School; City University of Hong Kong; Arizona State University; Arizona State University-Tempe; Shanghai Jiao Tong University
  摘要：This study examines the predictive power of self-disclosed social media information on borrowers' default in peer-to-peer (P2P) lending and identifies social deterrence as a new underlying mechanism that explains the predictive power. Using a unique data set that combines loan data from a large P2P lending platform with social media presence data from a popular social media site, borrowers' self-disclosure of their social media account and their social media activities are shown to predict bor...
• Editorial Introduction AI翻译
  作者：Zwass, Vladimir
• The Effects of Process Orientations on Collaboration Technology Use and Outcomes in Product Development AI翻译
  作者：Bala, Hillol; Massey, Anne P.; Montoya, Mitzi M.
  作者单位：Indiana University System; Indiana University Bloomington; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; University of Wisconsin System; University of Wisconsin Madison; Oregon State University
  摘要：Notwithstanding interest in implementing information technologies (ITs) that facilitate collaboration among employees, there has been limited research that examines how such technologies influence collaboration in strategic business processes, such as new product development (NPD), and how this influence is contingent on the nature of the process. We develop and test a model that posits that employees' collaboration technology use in NPD will influence collaboration outcomes, such as IT-enable...
• Training to Mitigate Phishing Attacks Using Mindfulness Techniques AI翻译
  作者：Jensen, Matthew L.; Dinger, Michael; Wright, Ryan T.; Thatcher, Jason Bennett
  作者单位：University of Oklahoma System; University of Oklahoma - Norman; University of Oklahoma System; University of Oklahoma - Norman; University of Virginia; Clemson University; University of Copenhagen
  摘要：Phishing attacks are at a record high and are causing billions of dollars in losses. To mitigate phishing's impact, organizations often use rule-based training to teach individuals to identify certain cues or apply a set of rules to avoid phishing attacks. The rule-based approach has improved organizational defenses against phishing; however, regular repetition of rule-based training may not yield increasing resistance to attacks. To expand the toolkit available to combat phishing attacks, we ...
• How Doctors Gain Social and Economic Returns in Online Health-Care Communities: A Professional Capital Perspective AI翻译
  作者：Guo, Shanshan; Guo, Xitong; Fang, Yulin; Vogel, Doug
  作者单位：Harbin Institute of Technology; National University of Singapore; Harbin Institute of Technology; City University of Hong Kong; Harbin Institute of Technology; Harbin Institute of Technology
  摘要：An online health-care community (OHC) is a novel channel through which doctors share medical or health-care knowledge with patients. While the sustainable development of an OHC relies on doctors' participation, we have limited information on how doctors can gain benefits from OHCs. In attempting to close this knowledge gap, we examine the determinants of social and economic returns of doctors at OHCs by extending the social exchange theory into the professional domain. The notion of profession...