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作者：Jabr, Wael; Ghoshal, Abhijeet; Cheng, Yichen; Pavlou, Paul
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; University of Illinois System; University of Illinois Urbana-Champaign; University System of Georgia; Georgia State University; University of Houston System; University of Houston; University of Houston System; University of Houston
摘要：Online retailers are increasingly focused on maintaining a long-term relationship with customers, encouraging repeat visits rather than single-time purchases to increase customer lifetime value. To help retailers maximize the probabilities of customers' revisiting and purchasing, we develop a two-stage model to better characterize and predict these two fundamental customer activities. In the first stage, we characterize the propensity of a customer revisiting the retailer's website. In the sec...
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作者：Yu, Yinan; Khern-am-nuai, Warut; Pinsonneault, Alain; Wei, Zaiyan
作者单位：University of Oklahoma System; University of Oklahoma - Norman; McGill University; Purdue University System; Purdue University; University of Oklahoma System; University of Oklahoma - Norman
摘要：Social technologies on online review platforms enable social interactions among users, such as establishing following relationships and commenting on others' posts. Although it is well recognized that more socially engaged reviewers tend to be more active and generate content of higher quality, our knowledge about the impact of social interactions on peer evaluations of reviews is limited. To address this issue, we use a unique dataset from a major online review platform and find that, ceteris...
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作者：Li, Shilei; Liu, Yang; Feng, Juan
作者单位：City University of Hong Kong; Harbin Institute of Technology; Tsinghua University; Tsinghua Shenzhen International Graduate School; Tsinghua University
摘要：With the wide use of information technologies including Big Data and artificial intelligence (AI), consumers' personal actions (their search history, transaction records, click-through behaviors, etc.) can be tracked, recorded and analyzed by the service provider (e.g., Google) to provide personalized services. Under the current regime, consumers usually hand over their personal data for free in exchange for high-quality services. As it becomes more and more commonly accepted that data is prop...
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作者：Soh, Franck; Grover, Varun
作者单位：University of North Carolina; University of North Carolina Greensboro; University of Arkansas System; University of Arkansas Fayetteville; University of North Carolina; University of North Carolina Greensboro
摘要：Mobile platforms provide important entrepreneurial opportunities by facilitating access to a global market composed of more than a hundred countries. These opportunities are crucial for mobile app startups as they seek to reach a wider audience and accelerate growth. Nevertheless, performing in foreign countries is challenging as mobile app startups face a foreignness liability since they are competing against complementors (i.e., app developers) who have experience in their domestic market. W...
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作者：Lowry, Paul Benjamin; Xiao, Junji; Yuan, Jia
作者单位：Virginia Polytechnic Institute & State University; Lingnan University; University of Macau
摘要：This paper analyzes the herding behavior that characterizes lenders' lending decisions on a microloan platform and explains how rational herding behavior can resolve the information-asymmetry problem, which is a well-known reason for the failure of online microloan platforms. Using a set of panel data on individual lending decisions acquired from Paipaidai.com (PPDai), an online microloan platform, we examine the influence of the lending decisions of prominent, experienced lenders on novice le...
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作者：Gong, Jing; Liang, Yi; Ramasubbu, Narayan
作者单位：University of Virginia; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
摘要：Firms often assemble digital infrastructures using continuously evolving software applications sourced from a multitude of vendors. Using the theoretical lens of the threat-rigidity thesis, we raise the possibility that during adverse environmental conditions, software-vendor diversification can be a source of organizational rigidity that may dampen firm performance. Empirical analysis using data on 918 large public U.S. firms operating during two severe environmental shocks, the global financ...
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作者：Bhargava, Hemant K.
作者单位：University of California System; University of California Davis; University of California System; University of California Davis
摘要：A contemporary business challenge for bundling theory is the distribution of digital content such as media, entertainment, software, and other information goods. Consumers can use a number of devices to interact with software, online services, music, video, news, and other forms of digital content. For instance, Netflix videos and Kindle ebooks, initially accessed only on television sets and computers, respectively, are now also consumed on smartphones and tablets. Print products are now distr...
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作者：Lowry, Paul Benjamin; Moody, Gregory D.; Parameswaran, Srikanth; Brown, Nicholas James
作者单位：Virginia Polytechnic Institute & State University; Nevada System of Higher Education (NSHE); University of Nevada Las Vegas; State University of New York (SUNY) System; Binghamton University, SUNY; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Virginia Polytechnic Institute & State University
摘要：Most of the information security management research involving fear appeals is guided by either protection motivation theory or the extended parallel processing model. Over time, extant research has extended these theories, as well as their derivative theories, in a variety of ways, leading to several theoretical and empirical inconsistencies. The large body of fragmented, and sometimes conflicting, research has muddied the broader understanding of what drives protection- and defensive motivat...
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作者：Nwafor, Onyi; Ma, Xiao; Johnson, Norman A.; Singh, Rahul; Aron, Ravi
作者单位：University of North Carolina; University of North Carolina Greensboro; University of Houston System; University of Houston; University of North Carolina; University of North Carolina Greensboro
摘要：We examine how hospital cost efficiency can improve because of knowledge spillover effects, arising from the experiences of members of a healthcare system. We identify two types of functional technology networks-that we term repository-type and workflow-type networks-which are defined by the adoption patterns of different types of electronic health record (EHR) systems application functions by hospitals in a health system. Additionally, we examine how structural features of these two network t...
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作者：Zhang, Jun; Jiang, Qiqi; Zhang, Wenping; Kang, Lele; Lowry, Paul Benjamin; Zhang, Xiong
作者单位：Wuhan University; Copenhagen Business School; Renmin University of China; Nanjing University; Virginia Polytechnic Institute & State University; Beijing Jiaotong University
摘要：Social gamification, which allows technology users to interact with each other in gamified tasks, has drawn increasing interest due to its effectiveness in facilitating users' game engagement and task efforts. In social gamification, users can compete or cooperate with other users or teams to complete game tasks and achieve game goals. However, it remains unclear how various social interaction mechanisms (SIMs), such as cooperation, interpersonal competition, and intergroup competition, influe...
