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作者：Mayer, Anne-Sophie; Kostis, Angelos; Strich, Franz; Holmstrom, Jonny
作者单位：University of Munich; Umea University; Stanford University; Deakin University; Umea University
摘要：Digital platforms are increasingly integrating Generative AI (GenAI) tools as a boundary resource to enhance the quantity and quality of content with the ultimate goal of improving platform viability. As GenAI tools hold unique characteristics compared to traditional boundary resources, platform owners need to adapt their governance mechanisms accordingly. To understand how platform governance evolves over time in response to this novel boundary resource, we draw on the distributed tuning fram...
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作者：Chan, Frank K. Y.; Thong, James Y. L.; Venkatesh, Viswanath
作者单位：ESSEC Business School; Hong Kong University of Science & Technology; Virginia Polytechnic Institute & State University
摘要：This paper examines employees' job crafting in the context of enterprise system (ES) implementations. Job crafting refers to employees' self-initiated changes aimed at improving their jobs. Drawing on self-construal and trait activation theories, we posit that personality traits associated with an independent self-construal (conscientiousness [CONSC] and openness [OPEN]) and an interdependent self-construal (agreeableness [AGREE] and extraversion [EXTRA]) promote and inhibit job crafting, resp...
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作者：Sikhondze, Bachazile; Ye, Hua Jonathan; Wang, Weiyu; Zhan, Xinhui; Santhanam, Radhika
作者单位：University of Oklahoma System; University of Oklahoma - Norman
摘要：While digital platform vendors are rapidly offering new generative artificial intelligence products (GAIPs), prior research on algorithmic aversion suggests that users may not respond to them the same way as to the human-generated products (HGPs). We propose that GAIPs induce psychological value, defined as a user's intrinsic desire for a product that can influence their willingness to pay and may depend on the product type. Disclosing a product as a GAIP or HGP could further influence user re...
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作者：Quinn, Martin; Gutt, Dominik
作者单位：Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam
摘要：Generative AI (GenAI) may fundamentally reshape how users seek knowledge in online knowledge sharing communities. Although prior work found an overall decrease in knowledge seeking in online communities upon the availability of GenAI, the underlying dynamics across user groups have remained unexplored. This study addresses that gap. Drawing on commitment-based theory, we hypothesize that casual users-motivated by cost-benefit considerations-are more likely to reduce their question-posting acti...
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作者：Wessel, Michael; Adam, Martin; Benlian, Alexander; Majchrzak, Ann; Thies, Ferdinand
作者单位：Friedrich Schiller University of Jena; Copenhagen Business School; University of Gottingen; Technical University of Darmstadt; University of Southern California
摘要：The emergence of generative artificial intelligence (GenAI) represents a watershed moment in the evolution of digital platforms. The capabilities of this AI technology go beyond traditional AI systems, enabling the autonomous generation of novel outcomes with significant implications for platform value creation, architecture, governance, and stakeholder interactions. We develop an integrative conceptual framework that identifies four key mechanisms through which GenAI transforms digital platfo...
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作者：Rix, Jennifer; Berger, Benedikt; Hess, Thomas; Rzepka, Christine
作者单位：University of Munich; University of Munster
摘要：Owing to advances in generative artificial intelligence (AI), machines can now create digital products like software applications or media content, evoking calls to label such products as AI-made. Research on the handmade effect and algorithm aversion suggests that consumers react negatively to digital products that have been created by generative AI systems instead of humans. It is unclear why consumers show this reaction, which we refer to as algorithm discount. To answer this question, we c...
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作者：Heimburg, Vincent; Schreieck, Maximilian; Wiesche, Manuel
作者单位：Dortmund University of Technology; University of Innsbruck
摘要：Compared to traditional digital technologies, generative artificial intelligence (GenAI) exhibits two facets-open-endedness and inscrutability-that create challenges for the value co-creation of complementors in GenAI platform ecosystems. For example, complementors lack standardized, reusable functionality that powers their applications and struggle to consistently generate desired outputs. To identify how complementors mitigate these challenges, we conducted an embedded case study of compleme...
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作者：Claggett, Jennifer L.; Karahanna, Elena
作者单位：Wake Forest University; University System of Georgia; University of Georgia
摘要：Coordination of work activities through information exchange is fundamental and increasingly occurs over technology, yet breakdowns are frequent and lead to performance declines. Taking an episodic lens and applying configurational theorizing, we identify seven technology-enabled coordination affordances that facilitate enactment of coordination episodes. Given that coordination episodes often involve combinations of these affordances, we use qualitative comparative analysis (a technique used ...
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作者：Malgonde, Onkar S.
作者单位：North Carolina State University
摘要：Digital platforms facilitate interactions among geographically distributed users which reinforce the positive network effects. However, a disproportionate increase in the contributions of users results in contribution pollution (disproportionate increase in users' contributions) and information cacophony (incoherence of contributions). Unaddressed, contribution pollution and information cacophony challenges have negative implications for platform efficiency and users' humanistic outcomes. This...
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作者：Shukla, Aishwarya Deep; Goh, Jie Mein (JM); Sun, Tianshu; Gao, Guodong (Gordon); Agarwal, Ritu
作者单位：Simon Fraser University; Johns Hopkins University
摘要：Patients using healthcare services have substantial privacy concerns when writing online reviews of their physicians that may deter them from sharing information potentially helpful for others. This gives rise to a dilemma in which patients have to trade off between privacy and social welfare, leading to fewer and less informative reviews. To examine this trade off, we study how nudging strategies together with privacy control affect reviewers' decisions related to the provision of reviews, di...
