2025

最新文章

• Understanding the Drivers and Outcomes of Ideologically Charged Social Media Firestorms: The Sociotechnical and Social Learning Perspectives AI翻译
  作者：Chan, Tommy K. H.; Lee, Zach W. Y.; Pan, Meizhi; Sun, Ke
  作者单位：University of Manchester; Alliance Manchester Business School; University of Leicester; Durham University; Ningbo University of Technology
  摘要：Social media firestorms, characterized by the rapid spread of negative electronic word of mouth (eWOM), can ignite widespread criticism of a firm's brand transgressions, service failures, product-harm crises, or ideological conflicts. This study, grounded in the sociotechnical and social learning perspectives, examines the drivers and outcomes of social learning in ideologically charged firestorms, which represent an emerging form. We investigate the effects of social consensus and message per...
• Generative AI and its Transformative Value for Digital Platforms AI翻译
  作者：Wessel, Michael; Adam, Martin; Benlian, Alexander; Majchrzak, Ann; Thies, Ferdinand
  作者单位：Friedrich Schiller University of Jena; Copenhagen Business School; University of Gottingen; Technical University of Darmstadt; University of Southern California
  摘要：The emergence of generative artificial intelligence (GenAI) represents a watershed moment in the evolution of digital platforms. The capabilities of this AI technology go beyond traditional AI systems, enabling the autonomous generation of novel outcomes with significant implications for platform value creation, architecture, governance, and stakeholder interactions. We develop an integrative conceptual framework that identifies four key mechanisms through which GenAI transforms digital platfo...
• Modeling and Interpreting the Propagation Influence of Neighbor Information in Time-Variant Networks with Exemplification by Financial Risk Prediction AI翻译
  作者：Wang, Jianfei; Zhou, Lina; Jiang, Cuiqing; Wang, Zhao
  作者单位：Hefei University of Technology; University of North Carolina; University of North Carolina Charlotte
  摘要：Extracting effective features from dynamic networks underpins the development of network-based artificial intelligence (AI) methods and decision support systems. Despite existing methods for constructing network features, a notable gap exists in addressing the propagation influence of direct and indirect neighbors. Given the sparse and interacting nature of neighbor information as well as the requirements of interpretability, modeling neighbor influence presents an essential yet challenging re...
• Mixed Signals: The Effects of Online Rating Discrepancy on User Trust AI翻译
  作者：Schneider, Florian; Dykmann, Pavel; Teubner, Timm
  作者单位：Technical University of Berlin; Technical University of Berlin
  摘要：This study investigates how discrepancies in reputational signals across online platforms affect users' trust and cognitive processes. Using an eye-tracking experiment, it examines participants' responses to conflicting ratings, with a focus on attention patterns and decision-making. Results reveal that signal discrepancies significantly reduce trust. Participants exhibit increased cognitive load when confronted with inconsistent signals, as evidenced by longer fixation times and more frequent...
• The Algorithm Discount: Explaining Consumers' Valuation of Human- versus Algorithm-Created Digital Products AI翻译
  作者：Rix, Jennifer; Berger, Benedikt; Hess, Thomas; Rzepka, Christine
  作者单位：University of Munich; University of Munster
  摘要：Owing to advances in generative artificial intelligence (AI), machines can now create digital products like software applications or media content, evoking calls to label such products as AI-made. Research on the handmade effect and algorithm aversion suggests that consumers react negatively to digital products that have been created by generative AI systems instead of humans. It is unclear why consumers show this reaction, which we refer to as algorithm discount. To answer this question, we c...
• Editorial Introduction AI翻译
  作者：Zwass, Vladimir
• Omnichannel in Healthcare? Offline-to-Online Spillover Effects and Implications for Telemedicine in Treating Chronic Patients AI翻译
  作者：Chen, Xiangru; Ma, Xiao; Scheibe, Kevin P.; Johnson, Norman
  作者单位：University of Alabama System; University of Alabama Tuscaloosa; University of Houston System; University of Houston; Iowa State University
  摘要：Despite an annual healthcare expenditure of over $4.1 trillion dollars on chronic patients in the United States alone, chronic diseases remain the leading causes of death and rising healthcare costs. With the potential benefits of online telemedicine consultation, we ask what value omnichannel integration-business approaches that use various channels synergistically to maximize customer value-might provide to healthcare for individual patients with chronic diseases. While new patients may have...
• Hate Speech Detection on Online News Platforms: A Deep-Learning Approach Based on Agenda-Setting Theory AI翻译
  作者：Kim, Seong-Su; Kim, Seongbeom; Kim, Hee-Woong
  作者单位：Yonsei University
  摘要：Hate speech on online news platforms has emerged as a critical societal challenge, influencing public discourse and impacting industries. However, existing detection methods often fail to capture its contextual nature and are grounded in weak theoretical foundations. To address this gap, we integrate agenda-setting theory with design science paradigms to develop a deep learning model for detecting hate speech on online news platforms. Leveraging bidirectional encoder representations from trans...
• Roles of Psychological Recovery Experiences and Visual Anonymity in Team-based Gamified Online Learning AI翻译
  作者：Kwak, Dong-Heon (Austin); John, Asher; Benitez, Jose; Park, Soomin; Zhao, Yu (Audrey); Warkentin, Merrill
  作者单位：University System of Ohio; Kent State University; Kent State University Kent; Kent State University Salem; Howard University; Texas State University System; Lamar University; Mississippi State University
  摘要：Gamification has been widely adopted by businesses and educational institutions to drive desired user behaviors and performance. Despite its significance across industry, healthcare, and organizational contexts, its role in fostering psychological recovery experiences (PRE) remains underexplored. Grounded in gamification frameworks and literature on affordances and PRE, this study investigates the mediating role of PRE between gamification affordances and personal initiative. Additionally, we ...
• Complementor Value Co-Creation in Generative AI Platform Ecosystems AI翻译
  作者：Heimburg, Vincent; Schreieck, Maximilian; Wiesche, Manuel
  作者单位：Dortmund University of Technology; University of Innsbruck
  摘要：Compared to traditional digital technologies, generative artificial intelligence (GenAI) exhibits two facets-open-endedness and inscrutability-that create challenges for the value co-creation of complementors in GenAI platform ecosystems. For example, complementors lack standardized, reusable functionality that powers their applications and struggle to consistently generate desired outputs. To identify how complementors mitigate these challenges, we conducted an embedded case study of compleme...