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作者：Aggarwal, Rohit; Gopal, Ram; Sankaranarayanan, Ramesh; Singh, Param Vir
作者单位：Utah System of Higher Education; University of Utah; University of Connecticut; Carnegie Mellon University
摘要：Consumer-generated media, particularly blogs, can help companies increase the visibility of their products without spending millions of dollars in advertising. Although a number of companies realize the potential of blogs and encourage their employees to blog, a good chunk of them are skeptical about losing control over this new media. Companies fear that employees may write negative things about them and that this may bring significant reputation loss. Overall, companies show mixed response t...
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作者：Brown, Susan A.; Venkatesh, Viswanath; Goyal, Sandeep
作者单位：University of Arizona; University of Arkansas System; University of Arkansas Fayetteville; University Southern Indiana
摘要：We propose a model to study expectation confirmation in information systems. The proposed model is based on the assimilation-contrast model and prospect theory, and suggests that both are needed to account for the magnitude and direction of the deviations between experiences and expectations. Using the technology acceptance model's (TAM) primary construct namely, perceived usefulness expectations and experiences were conceptualized and operationalized to test our model. Data were collected in ...
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作者：Cheng, Hsing Kenneth; Liu, Yipeng
作者单位：State University System of Florida; University of Florida; University of Scranton
摘要：Many software firms offer a fully functional version of their products free of charge, for a limited trial period, to ease consumers' uncertainty about the functionalities of their products and to help the diffusion of their new software. This paper examines the trade-off between the effects of reduced uncertainty and demand cannibalization, uncovers the condition under which software firms should introduce the time-locked free trial software, and finds the optimal free trial time. As software...
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作者：Cheng, Zhuo (June); Nault, Barrie R.
作者单位：Hong Kong Polytechnic University; University of Calgary
摘要：We examine how one industry's productivity is affected by the IT capital of its customers and how this effect depends on industries' relative concentration. These customer-driven IT spillovers result from customers' IT investments in various information systems that reduce transaction costs through information sharing and coordination and lead to more efficient production and logistics upstream. The magnitude of IT spillovers depends on relative industry concentration because customers in more...
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作者：Zablah, Alex R.; Bellenger, Danny N.; Straub, Detmar W.; Johnston, Wesley J.
作者单位：George Mason University; University System of Georgia; Georgia State University
摘要：Extant research is equivocal about the organizational performance effects of customer relationship management (CRM) technology use, with some studies reporting positive effects and other studies reporting no effects at all. The present research effort posits that these mixed findings may potentially be explained by two factors: (1) CRM technology use may have different effects on different customers, and (2) different CRM tools may have different performance consequences. This study investigat...
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作者：Ba, Sulin; Stallaert, Jan; Zhang, Zhongju
作者单位：University of Connecticut
摘要：The existence and persistence of price dispersion for identical products in online markets have been well-documented in the literature. Possible explanations of this price dispersion, derived mainly using hedonic price models, have seen only modest success. In this paper, we propose a competitive model based on online retailers' differentiation mainly in service provided and recognition enjoyed to explain price dispersion. Our exploratory empirical analyses, using cross-sectional data, demonst...
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作者：Datta, Anindya; Dutta, Kaushik; Liang, Qianhui; VanderMeer, Debra
作者单位：National University of Singapore; Hewlett-Packard; State University System of Florida; Florida International University
摘要：Organizations are increasingly choosing to implement service-oriented architectures to integrate distributed, loosely coupled applications. These architectures are implemented as services, which typically use XML-based messaging to communicate between service consumers and service providers across enterprise networks. We propose a scheme for caching fragments of service response messages to improve performance and service quality in service-oriented architectures. In our fragment caching schem...
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作者：Dos Santos, Brian L.; Zheng, Zhiqiang (Eric); Mookerjee, Vijay S.; Chen, Hongyu
作者单位：University of Louisville; University of Texas System; University of Texas Dallas
摘要：Today, few firms could survive for very long without their computer systems. IT has permeated every corner of firms. Firms have reached the current state in their use of IT because IT has provided myriad opportunities for firms to improve performance and, firms have availed themselves of these opportunities. Some have argued, however, that the opportunities for firms to improve their performance through new uses of IT have been declining. Are the opportunities to use TT to improve firm perform...
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作者：Berente, Nicholas; Yoo, Youngjin
作者单位：University System of Georgia; University of Georgia; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：Through a grounded analysis of the National Aeronautics and Space Administration (NASA's) enterprise information system (IS) implementation in the months immediately following the go-live, we show how NASA can be characterized as an institutionally plural organization, rife with diverse institutional logics, some consistent and some contradictory to each other. The enterprise system is introduced in accordance with the logic of managerial rationalism, but some of the institutional logics that ...
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作者：Ramesh, Balasubramaniam; Mohan, Kannan; Cao, Lan
作者单位：University System of Georgia; Georgia State University; City University of New York (CUNY) System; Baruch College (CUNY); Old Dominion University
摘要：Distributed software development has become a common reality with the advent of off-shore development and the need to be close to markets. Also, the dynamic nature of the environment in which businesses operate suggests the use of agile development methods. Whereas distributed software development requires the use of formal processes advocated by plan-driven approaches, rapidly changing environments are appropriate candidates for the use of agile development methods. This tension in agile dist...
